Assistant Duty Manager

Our Client a 5* start hotel based in Doha



Job Description:

Role & Responsibilities:

1. Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
2. Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
3. Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
4. Operational Support: Assist in managing daily operations of the front office, including room assignments, inventory management, and cashiering.
5. Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per Hotel Brand Standards.
6. Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
7. Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
8. Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.

• Minimum of 2 years of experience in a shift leader's role within the hospitality industry, preferably in a 5-star hotel environment.

• Bachelor's degree or equivalent qualification in Hospitality Management or related field is preferred.

• Proficiency in hotel management software (e.g. Opera).

• Flexibility to work shifts, including weekends and holidays.

• Arabic speakers will be preferred.