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Call Center Executive

11 days ago 2024/06/16
$500 - $1,000
1-5 years of experience

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Job Description


Responsibilities:

  1. Make calls to different companies introducing business capabilities and helping to finding potential partners in the market for new business opportunities.
  2. Providing product and service information to customers.
  3. Processing orders, forms, applications, and requests.
  4. Documenting customer interactions and maintaining accurate records.
  5. Handling and resolving customer complaints and escalating issues when necessary.
  6. Managing and updating customer accounts.
  7. Upselling products and services to customers.
  8. Adhering to company policies and procedures.
  9. Meeting key performance indicators (KPIs) and targets.

Preferred Candidate:

  1. Excellent communication skills, both written and verbal.
  2. Strong problem-solving skills and the ability to think on their feet.
  3. Customer-focused mindset with a commitment to providing exceptional service.
  4. Ability to multitask and work in a fast-paced environment.
  5. Attention to detail and accuracy in data entry and documentation.
  6. Ability to work as part of a team and collaborate effectively.
  7. Prior experience in a customer service role is preferred.
  8. Proficiency in using call center software and systems.

Skills

  • Excellent communication skills
  • Problem-solving skills
  • Customer service orientation
  • Ability to multitask
  • Attention to detail

Job Details

Job Location
Doha Qatar
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$500 - $1,000
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 5
Residence Location
Qatar
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Madre Integrated Engineering
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Madre Integrated Engineering is a beacon of excellence in the realm of workforce management, forging new frontiers through innovative solutions and strategic partnerships. With a resolute commitment to shaping the future of organizations and their human capital, MADRE is at the forefront of driving growth, efficiency, and collaboration by providing Contractual Staffing and Facility Management services to industry barons. MADRE is a leading provider of technical staffing solutions, dedicated to bridging the gap between exceptional technical talent and businesses seeking expertise. With a history rooted in delivering top-tier technical professionals, we are committed to shaping the future of workforce solutions. Driven by a visionary leadership team, MADRE is more than just a company; it is a dynamic force that transforms challenges into opportunities. We specialized in mobilizing the workforce required for the Operational, Functional and Service sectors of Qatar for the past 11 years. With a robust portfolio of services spanning Talent Acquisition, HR Processes Optimization, Client Management, and Employee Engagement, the organization empowers businesses to navigate the ever-evolving landscape of workforce dynamics.

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