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    Contract Management and Customer Service Consultant

    Confidential Company

    Doha, Qatar

    Date Posted: 2017/01/30



    Job Description

    • Handle Contract Management process and ensure delivery on all customer request within SLA.

    • Accurately administer processes assigned to the role within the operations portfolio covering efficient management of: Customers, Contracts, Assests

    • Ensure the customer is loaded, Contract initiation, LPO's, Activations and terminations having specific and high responsibility for accuracy and correctness

    • Receive and address customer queries via telephone, mail or other communication channels

    • Basic understanding of arrear management/collections, restructure etc.

    • Understand contract closure procedures and the formalities involved in the release of mortgage etc.

    • Be the reliable, responsive and professional interface of the company to the customers and dealers


    Skills

    • Bachelor's of Commerce Degree

    • Minimum of 1 year Financial Services experience

    • Must have knowledge of Credit Lending Principals

    • Knowledge of automotive industry and automotive finance processes


    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Automotive; Financial Services; Other
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service and Call Center
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    1
    Job Ref.:
    JB3480532

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 2
    Residence Location:
    Bahrain; Kuwait; Oman; Qatar; Saudi Arabia; United Arab Emirates
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Unspecified

    This job is posted in the following Specialties:

    Finance Customer Service Contract Management Collections Automotive