Customer Service Representative

Job Objective

To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details

Job Roles and Responsibilities

• Answering telephone calls in a timely manner and providing helpful accurate information to callers.
• Demonstrate high level of empathy during interactions with the caller.
• Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
• Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
• Keeping database up to date
• Ensure adherence to company policies, procedures and practices.
•  Providing good customer service to callers by always demonstrating showing positive behavior.
• Attend training courses relevant to the role and implement the training as appropriate.
• Establishing and maintaining effective working relationships
• Communicating effectively verbally and in writing in both Arabic and English.
• Work as a team with other colleagues to carry out work smoothly.
• To understand the need for and maintain strict confidentiality at all times

Key Interactions

• Customers
• Team Leaders
• Support Team
• HR
• IT Team