Duty Controller Operations Support Center

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  At Qatar Airways Cargo, we launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways

Cargo Operations team as a Duty Controller Operations Support Center.

in our office in Doha.

Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

About the role

The role involves leading the global screening of cargo for sanctions and dual-use goods and involves making important decisions regarding export and import. You will be responsible for conducting specialized risk-based assessments and analysis based on the screening outcomes for sanctions and dual-use goods as well as provide support to network stations on a 24x7 basis, answering questions and handling escalations related to the cargo sanctions compliance program. Furthermore, you will ensure that daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix.

As part of your role, your additional responsibilities will include, but not limited to, the following:

• Comply with global sanctions and dual-use goods regulations through cargo screening and remediation according to business requirements.
• Ensure prompt and timely response to emails and calls, effectively investigate issues, analyse, authorize or provide solutions for uninterrupted cargo operations on a 24/7 basis.
• Provide specialized and expert operational/compliance solutions on a 24x7 basis to facilitate seamless operations.
• Log, investigate and provide response to the sanctions and dual-use goods compliance queries from Doha or network stations within the set timelines.
• Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.
• In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center.
• Support the Cargo Sanctions and Crisis Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit and facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.

About you

• Bachelor’s degree or equivalent with at least 4 years of job-related experience, Certified as Sanctions Specialist/Export Controls or similar certification is desirable
• Strong knowledge of global sanctions and export control issues as well as dual-use commodities compliance, knowledge of air cargo industry with awareness of special cargo loads and CIQ are preferred
• Understanding of compliance reporting, investigations and root cause analysis
• Data driven with advanced MS Office skills as well as strong quantitative and analytical skills
• Excellent spoken and written English skills with strong persuasion and influencing capabilities, ability to speak other foreign languages is an advantage
• Ability to work with cross- functional teams, in a faced- paced working environment

How to apply 

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.