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    Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.

    Front Office Supervisor (Al Gassar Resort)

    Alfardan Group

    Doha, Qatar

    Ref. JB1616428



    Job Description

    • Ensure resident satisfaction at all times, while maintaining the resort policies and standards
    • Responsible for checking in and checking out tenants and guests, in a friendly and professional manner. The associate will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of Al Gassar Resort
    • Handle the arrival and departure of tenants and guestst, following established The Al Gassar Resort Standards
    • Handle all cashiering transactions (posting charges to resident rooms, exchanging foreign currency, etc.) and balancing any issued cash floats at the end of each shift
    • Respond to all resident requests and questions in a professional and courteous manner, whether via telephone, in person, or via e-mail, providing accurate information and taking appropriate courses of action (message handling, dealing with tenant / guest complaints, etc.)
    • Be knowledgeable at all times of updated product and service information, including daily resort meetings and events
    • Possess a working knowledge of reservation procedures
    • Assist tenants and guests with all Concierge-related queries
    • Prepare month-end invoices for residents
    • Keep abreast of all information concerning the resort A La Carte Services, local places of interest, restaurants, transportation, sports facilities, places of worship, shopping areas and all relevant information likely to be of a tenants’s interest
    • Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance

    Skills

    • Is an ambassador of the company in and outside of the work place
    • College degree in Hotel Management or a related field is preferred
    • A minimum of 2 years experience in a similar position in a 5-star hospitality company
    • Excellent verbal and writing skills
    • Knowledge of basic hotel and residence business operations preferred
    • Fluency in English is a must
    • Fluency in Arabic or additional language is an asset
    • Strong customer service orientation
    • Team player &fFlexible in scheduling
    • Enthusiastic and pleasant personality

    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Hospitality/Tourism/Travel
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service and Call Center
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    3
    Job Ref.:
    JB1616428

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 2
    Residence Location:
    Unspecified
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Unspecified