Health and Wellness Coordinator

JOB SUMMARY :

The Health and Wellness Coordinator has a pivotal role in supporting with planning, development, delivery and evaluation of community-based health and wellbeing programs. S/he works closely with key internal and external stakeholders including various registered health professionals, agencies and community organizations to address the health needs of the people of Qatar and to take action on identified key priority areas.

S/he is responsible for coordinating health and wellness programs and initiatives to promote a healthy lifestyle in accordance with the Qatar National Health Strategy 2018-2022 and Sidra’s mission and vision.

The Health and Wellness Coordinator supports the implementation of the Health Literacy program within the organization and supports and empowers clinical staff on implementing health literacy aspects in their day-to-day work. The department’s three core workstreams are: Health Promotion, Health Literacy and Patient Education.

The Health and Wellness Coordinators practice in a variety of settings to improve the health literacy of patients and their families through the provision of evidence-based health information which help to enhance their engagement and empower them take informed decisions over their health and maintain/adopt healthy lifestyle

KEY ROLE ACCOUNTABILITIES:

Organization and Community Responsibilities

• Coordinates, develops and implements a comprehensive health and wellness program that aligns with the organization's goals and objectives.
• Utilizes health education and health promotion methodologies/ principles/process/standards to provide age specific, culturally sensitive health and wellness education programs.
• Conducts needs assessments and gathers feedback to identify areas of focus for wellness initiatives.
• Coordinates a comprehensive health awareness intervention to address the identified health problem based on Learning Needs Assessment data.
• Gathers data and monitors trends and emerging national and international wellness programs.
• Delivers educational sessions, and workshops on topics related to health, wellness, and lifestyle management.
• Participates in planning, developing, and implementing individual and group Patient education for adults, pediatrics, and their families and caregivers.
• Uses data insights to continuously improve and refine wellness offerings based on patients and family’s needs and preferences.
• Coordinates activities such as health fairs and health awareness campaigns.
• Supports the implementation of health literacy principles within the organization.
• Reviews the content of any patient education materials. 
• Utilizes the telehealth technology to support and facilitate patient education and self-management.
• Communicates and markets Patient education programs to a broad target audience using appropriate methods, and based on identified/assessed needs.
• Evaluates the success of implemented plan though customer surveys, questionnaires, and stakeholders’ feedback. 
• Reports the effectiveness of patient education/health awareness programs of the proposed objectives and the implications of findings for the further developments.

Professional and development responsibilities

• Demonstrates a professional, supportive attitude towards others and being receptive and responsive to new ideas and flexible to changing systems.
• Provides written reports, audits and presentations as required to stakeholders and other groups.
• Undertakes any such related duties or responsibilities as directed. 
• Demonstrates patience and perseverance.
• Takes initiatives in developing health education and awareness programs.
• Demonstrate a sense of team work and effective communication.

Patient Safety Commitment

• Demonstrates proactive approach to patient safety by identifying what might go wrong in all undertakings and take necessary measures to prevent them from happening. 
• Identifies and reports potential or actual patient safety concerns, errors and/or near misses in timely manner.
• Follows patient safety-related policies, procedures and protocols.
• Partners with line manager to understand risks in the area of work, develop a plan on how to mitigate those risks, and develop shared accountability for implementing and evaluating the plan.
• Ensures high standards of confidentiality to safeguard any sensitive information.
• Employee may perform other related duties to meet ongoing organizational needs.
• Adheres to Code of Conduct and Conflict of Interest policies.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS :

• Bachelor Degree in Public Health with major in Health Education 

or

• Bachelor’s Degree in Nursing/Midwifery or any other healthcare related field with accredited certified course in Health Education

• Degree in Public Health
• Degree in Nursing 
• Degree in Allied health

• 2+ year of experience in healthcare field

or

• No minimum years for experience required for Qatari Nationals and Public Health graduates from Qatar universities 

• Strong knowledge of health education/health promotion theories, modalities and strategies
• Ability to plan and deliver health promotion/education intervention or program to address a priority health problem
• Knowledge of plain language communication and health literacy tools
• Strong knowledge and understanding of age-specific learning principles
• Ability to apply evidence-based practice, research, and ability to evaluate learning outcomes
• Ability to identify and design evaluation plans that incorporate process, impact, and outcome measures
• Engagement in continued learning to improve health education practices that facilitate engagement of client/patient learning 
• Demonstrated excellent communication and interpersonal skills 
• Ability to understand medical terminology
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English and Arabic