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    Reception Manager

    NASSER BIN KHALED

    Doha, Qatar

    Date Posted: 2017/01/30



    Job Description

    Summary:


    Plans, organize, leads and controls the work flow of the reception are in a professional, timely manner while ensuring quality at a fair cost to the customer.


    Job Description:


    Responsibilities may include but not limited to the following:
    • Interfere, investigates and follow up every return job and inform the Workshop Manager in order to take immediate action and refers to the Service Manager.
    • Create and implement service packages according to the market needs.
    • Ensure all repair orders are closed in a timely manner.
    • Maintains a professional appearance.
    • Customer satisfaction monitoring; SFU, CSI and Service of excellence results and Compas of dealers.
    • Follow up job cards over than 30 days.
    • Courtesy cars update with the last model.
    • Team motivation and follow up of;
    - Daily report DOC
    - Weekly meeting with Service Advisors
    - Weekly report to the Service Manager and Workshop Manager
    - Service Measure and Recall campaign by DMEL
    - Strive for team work between Advisors and Team Leaders
    - Daily planning of the customer coming into the workshop
    • Up to use our DMS (Autoline), EVA, ASRA, NIS
    • Audit the parking “car finish” every week.
    • Follow the daily planning of the booking.
    • Check if all the procedures are reflected by the Service Advisor.
    • Follow and apply the actual plan.
    • Understands, keep abreast of and complies with the State of Qatar local regulations that effect the service operation.
    • Keeps abreast of all new technical updates, recall campaigns and new vehicle models.
    • Carry out any temporary assignments your reporting manager requires


     


    Skills

    Required Targets:
    1. Invoiced labour sold hours
    2. Job card details and contents
    3. Productivity
    4. Opened pending job cards
    5. Meeting deadlines
    6. Customer complains
    7. Sold invoiced spare parts


    Certification(s) / Training(s):
    MB Technical Training
    MB Warranty standard and procedures
    Time Management


    Computer skill(s):
    MS Office


    Expert knowledge:
    Auto line software


    Education

    Mechanical Engineering degree

    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Automotive
    Company Type:
    Employer (Private Sector)
    Job Role:
    Mechanical Engineering
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    1
    Job Ref.:
    JB3609628

    Preferred Candidate

    Career Level:
    Management
    Years of Experience:
    Min: 5 Max: 7
    Residence Location:
    Unspecified
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Unspecified