• Interfere, Investigates and follow up every return job and inform the Workshop Manager in order to take immediate action and refers to the Service Manager.
• Create and Implement service packages according to the market needs.
• Ensure all repair orders are closed in a timely manner.
• Maintains a professional appearance.
• Customer saticfaction monitoring; SFU, CSI and Service of Exellance results and Compas of dealers.
• Followup job cards over than 30 days.
• Curtesy cars update with the last model.
• Team motivation and followup of;
• Daily report DOC.
• Weekly meeting with Service Advisors.
• Weekly report to the Service Manager and Workshop Manager .
• Service Measure and Recall campaign by DMEL.
• Strive for team work between Advisors and Team Leaders.
• Daily planning of the customer coming into the workshop.
• Up to use our DMS ( Autoline) + EVA+ASRA+NIS.
• Audit the parking “car finish” every week.
• Follow the daily palnning of the booking.
• Check if all the procedures are reflected by the Service Advisor.
• Follow and apply the actual plan
• Understands, keep abreast of and compiles with the State of Qatar local regulations that effect the service operation.
• Keeps abreast of all new technical updates, recall campaigns and new vehicle models.
• Carry out any temporary assignments your manager requires from you.
Customer complains and resolution
- Job Location:
- Doha, Qatar
- Company Industry:
- Company Type:
- Employer (Private Sector)
- Job Role:
- Customer Service and Call Center
- Employment Type:
- Full Time Employee
- Monthly Salary Range:
- Number of Vacancies:
- Job Ref.:
- Career Level:
- Years of Experience:
- Min: 3 Max: 7
- Residence Location:
- Albania; Algeria; Austria; Bahrain; Belarus; Belgium; Bosnia and Herzegovina; Bulgaria; Comoros; Croatia (Hrvatska); Czech Republic; Denmark; Djibouti; Egypt; Estonia; Finland; France; Germany; Great Britain (UK); Greece; Hungary; Iceland; Iraq; Ireland; Italy; Jordan; Kosovo; Kuwait; Latvia; Lebanon; Libya; Lithuania; Luxembourg; Macedonia; Mauritania; Moldova; Montenegro; Morocco; Netherlands; Norway; Oman; Palestine; Poland; Portugal; Qatar; Romania; Russian Federation; Saudi Arabia; Serbia; Slovak Republic; Slovenia; Somalia; Spain; Sudan; Sweden; Switzerland; Syria; Tunisia; Ukraine; United Arab Emirates; Yemen
- Bachelor's degree / higher diploma
- Min: 33 Max: 45