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    Reception Manager - Automotive

    Confidential Company

    Doha, Qatar

    Date Posted: 2017/01/30



    Job Description

    • Interfere, Investigates and follow up every return job and inform the Workshop Manager in order to take immediate action and refers to the Service Manager.
    • Create and Implement service packages according to the market needs.
    • Ensure all repair orders are closed in a timely manner.
    • Maintains a professional appearance.
    • Customer saticfaction monitoring; SFU, CSI and Service of Exellance results and Compas of dealers.
    • Followup job cards over than 30 days.
    • Curtesy cars update with the last model.
    • Team motivation and followup of;
    • Daily report DOC.
    • Weekly meeting with Service Advisors.
    • Weekly report to the Service Manager and Workshop Manager .
    • Service Measure and Recall campaign by DMEL.
    • Strive for team work between Advisors and Team Leaders.
    • Daily planning of the customer coming into the workshop.


    • Up to use our DMS ( Autoline) + EVA+ASRA+NIS.
    • Audit the parking “car finish” every week.
    • Follow the daily palnning of the booking.
    • Check if all the procedures are reflected by the Service Advisor.
    • Follow and apply the actual plan
    • Understands, keep abreast of and compiles with the State of Qatar local regulations that effect the service operation.
    • Keeps abreast of all new technical updates, recall campaigns and new vehicle models.
    • Carry out any temporary assignments your manager requires from you.


    Skills

    Productivity
    Meeting deadlines
    Customer complains and resolution


    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Automotive
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service and Call Center
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    1
    Job Ref.:
    JB3431387

    Preferred Candidate

    Career Level:
    Management
    Years of Experience:
    Min: 3 Max: 7
    Residence Location:
    Qatar
    Gender:
    Male
    Nationality:
    Albania; Algeria; Austria; Bahrain; Belarus; Belgium; Bosnia and Herzegovina; Bulgaria; Comoros; Croatia (Hrvatska); Czech Republic; Denmark; Djibouti; Egypt; Estonia; Finland; France; Germany; Great Britain (UK); Greece; Hungary; Iceland; Iraq; Ireland; Italy; Jordan; Kosovo; Kuwait; Latvia; Lebanon; Libya; Lithuania; Luxembourg; Macedonia; Mauritania; Moldova; Montenegro; Morocco; Netherlands; Norway; Oman; Palestine; Poland; Portugal; Qatar; Romania; Russian Federation; Saudi Arabia; Serbia; Slovak Republic; Slovenia; Somalia; Spain; Sudan; Sweden; Switzerland; Syria; Tunisia; Ukraine; United Arab Emirates; Yemen
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Min: 33 Max: 45

    This job is posted in the following Specialties:

    Customer Support Customer Relations Automotive