Creating a
warm welcoming experience building a great rapport with repeat customers
ensuring you and the team follow check in and check out brand standards
and procedures.
Answer
telephone calls promptly and clearly in a polite and helpful manner.
Ensure that
guest feedback and any escalations are managed effectively.
Ensure that
payments are dealt with according to the company’s cash handling procedures and
that shifts are effectively closed, and successfully handed over to
the next shift.
Manage and
update all reservations and requests through Opera.
Set up,
train the team and implement the front office procedures and practices.
Build a good
rapport with guests and resolve any issues quickly to maintain high quality
customer service.
Keep abreast
of all promotions, room prices, activities and events in the surrounding area
to give accurate information to guests.
Identify
corporate leads and driving online name mentions.
Requirements
A passion for great customer service
Advanced English language.
Flexible, agile and able to work under pressure.
Proactive and excellent organizational skills.
Ability to work and lead a teamCustomer-oriented approach
Attention to detail
Experience
You will be likely to have a minimum of 1year experience leading a reception team of a branded hotel.
Knowledge of Opera (PMS)
Computer Literate – Microsoft Office
BenefitsWe offer a
competitive salary package, medical insurance which includes dental, air
tickets, and hours which offer you a work life balance.
Along with
this we have many examples of how those that work with us have grown and
developed their career throughout our company. So if you are committed and
driven and want to develop into other areas, then we will support you to do
this.
At Premier
Inn, we know the importance of creating a culture which brings the experience
to life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.
We want
Premier Inn to be a place where people’s skills and careers grow as fast as we
do. A place where everyone has the opportunities to develop and achieve their
dreams. We put emphasis on a ‘promote from within’ culture and continuously
strive to create a supportive and engaging environment in which our team can
thrive and deliver.
If this
sounds like you and you are ready to work in an environment that values your
work and rewards you fairly then please click on the "I'm interested"
button and join the team!
