Senior Training Support Officer - 12 Month Cover

The role will provide support to the Typhoon Training Manager, undertaking a range of activities that supports the successful delivery of BAE Systems contractual Training responsibilities across the Typhoon Availability Service Operation at Dukhan Air Force Base (AFB), in Qatar.

This is a position for an experienced Senior Training Support Officer with a detailed understanding of the complete workings, systems, processes and procedures within an aerospace maintenance training environment. At this level the role holder will typically have experience in the management of a Learning Management System (LMS), experience dealing with exams/assessments and invigilation.

Contracted Training Delivery:

• Undertakes a range of training support activities within a department to ensure the smooth running of the Typhoon Training Facility (TTF) Operation, including;
  
• Liaising with a wide range of internal and external stakeholders including: TTF Management, Instructors, Quality Assurance, IT staff, QEAF officers & students
  
• Management and setting up of the Electronic classrooms and appropriate training media including TVMT (Typhoon Virtual Maintenance Trainer)
  
• Liaising with the Air Service within the Typhoon Training Facility to ensure availability of the Avionics Part Task Trainer
  
• Create, manage and monitor documents to support governance requirements;
  
• Process documents and information received from a range of internal and customer sources;
  
• Management of Export Control assurance and compliance within the TTF, including regular reporting and liaison with the Export Control team.
  
• Identifying and undertaking initial investigations into discrepancies and shortages relating to products or services, this could involve statistical information or document control;
  
• Collating and extracting data and producing routine reports, schedules, summaries for presentation at the monthly Safety Compliance & Assurance Review;
  
• Management of the department documents and filing systems such that information can be readily retrieved.
  
• Management of the Typhoon Specialist Q Type examination / assessment days in accordance with regulatory framework procedures and processes, including preparing for each exam day, arranging invigilation of exams and dealing with any problems that arise during and/or after the examination / assessment.
  

Additional responsibilities / Activities:

• Internal and external meeting coordination and Customer Relationship management
  
• Ensure compliance with the mandated BAE Systems Governance Framework, including, but not limited to; Life Cycle Management (LCM), Business Continuity Management (BCM) – Incident Management (IM), Gifts & Hospitality (G&H), Responsible Document Record Management (RDRM), Export Control, SHE, et al.
  

Functional Knowledge:

• Experience in a training support role within a business support function;
  
• Proficient in the use of Microsoft Office products;
  
• Excellent communication skills with a friendly and helpful personality;
  
• Excellent organisation skills with the ability to effectively manage and prioritise own workload
  
• Experience working in a Training Organisation
  
• Experience working with a Learning Management System
  
  

Business Expertise:

• Requires a basic knowledge of maintenance operational training requirements;
  
• Understands how the area collectively works together in order to meet their objectives;
  
• The role holder needs to understand the roles of others in their immediate team in order to help carry out their role effectively.
  
  

Problem Solving:

• The job follows defined guidelines to make straightforward judgements
  
• Procedures fully understood and role holder confident in solutionising from these procedures
  
• Makes straightforward judgements by selecting appropriate solution from defined guidelines
  
• Ability to work under pressure and to timescales;
  
• Ability to recognise and escalate issues in a timely manner.
  

Interpersonal Skills:

• Diplomacy skills required in order to work across business boundaries to achieve optimum solutions;
  
• Participation in negotiations and influence operational managers, primarily internally at all levels;
  
• Ability to work with customers.