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    Service Advisor

    NASSER BIN KHALED

    Doha, Qatar

    Date Posted: 2017/01/30



    Job Description

    Job Purpose: To create outstanding customer confidence by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.


    ESSENTIAL FUNCTIONS


    Duties & Objectives:


    • Schedule Service Appointments


    • Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.


    • Greeting the customer in a timely manner.


    • Answer customer calls in timely Manner.


    • Advice the customers on the care of their car and the value of maintaining their vehicles.


    • Notify Team Leader of Incoming work.


    • Check on the progress of repair whole day of all the Job cards created.


    • Provides Accurate and complete written cost estimates of labor and parts.


    • Write up customer’s vehicle problem accurately and clearly on the Job card.


    • Contact customers if any changes in the Job card need to be done and advice those on the reason for change.


    • Implement and maintain service marketing programs.


    • Obtains customers signature on repairs orders and provides customer a copy of the same.


    • Maintain Professional appearance.


    • Keep work area clean.


    • Carry out temporary assignments given by the managers as required.


    • Maintain high customer satisfaction.


    • Ensure final inspection has been carried out before delivering the car to the customer.


    • After the service of the car initiate the invoice process.


    • Personally hand over the car to the customer and ensures the customers satisfaction is met.


    • Explain the complete work done by the service team and also the charges for the customer.


    • Ensure customer vehicle is clean and well serviced before the delivery of the car.


    • Ensure the customer is well informed of any delays in the service timings and hand over of the car.


     


    Skills

    Skills: • Related experience with German brands is mandatory. • Certified Service Advisor is mandatory. • Experience in Passenger Car Service and Body & Paint shop preferred. • Sales Skill. • Communication Skills • GCC experience is preferred. • MS Office and Autoline Education: Bachelors Degree in Mechanical Engineering


    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Automotive
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Unspecified
    Number of Vacancies:
    4
    Job Ref.:
    JB3107070

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Unspecified
    Residence Location:
    Unspecified
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Bachelor's degree / higher diploma
    Age:
    Unspecified

    This job is posted in the following Specialties:

    SAP System MS Office tools Customer Service