Menu - [Jump to main content]

    Service Advisor


    Doha, Qatar

    Date Posted: 2017/01/30

    Job Description

    Job Purpose: To create outstanding customer confidence by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.


    Duties & Objectives:

    • Schedule Service Appointments

    • Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.

    • Greeting the customer in a timely manner.

    • Answer customer calls in timely Manner.

    • Advice the customers on the care of their car and the value of maintaining their vehicles.

    • Notify Team Leader of Incoming work.

    • Check on the progress of repair whole day of all the Job cards created.

    • Provides Accurate and complete written cost estimates of labor and parts.

    • Write up customer’s vehicle problem accurately and clearly on the Job card.

    • Contact customers if any changes in the Job card need to be done and advice those on the reason for change.

    • Implement and maintain service marketing programs.

    • Obtains customers signature on repairs orders and provides customer a copy of the same.

    • Maintain Professional appearance.

    • Keep work area clean.

    • Carry out temporary assignments given by the managers as required.

    • Maintain high customer satisfaction.

    • Ensure final inspection has been carried out before delivering the car to the customer.

    • After the service of the car initiate the invoice process.

    • Personally hand over the car to the customer and ensures the customers satisfaction is met.

    • Explain the complete work done by the service team and also the charges for the customer.

    • Ensure customer vehicle is clean and well serviced before the delivery of the car.

    • Ensure the customer is well informed of any delays in the service timings and hand over of the car.



    Skills: • Related experience with German brands is mandatory. • Certified Service Advisor is mandatory. • Experience in Passenger Car Service and Body & Paint shop preferred. • Sales Skill. • Communication Skills • GCC experience is preferred. • MS Office and Autoline Education: Bachelors Degree in Mechanical Engineering

    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Employment Type:
    Full Time Employee
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Residence Location:
    Bachelor's degree / higher diploma

    This job is posted in the following Specialties:

    SAP System MS Office tools Customer Service