Service Advisor

Based in Doha, Qatar, Jaidah Group is a conglomerate that has been operating in a wide array of business sectors for over 100 years. Our focus on the future – and its limitless potential – has driven us to consistently evolve, making us market leaders in sectors as diverse as industrial supply, energy, automotive and heavy equipment.

Job Description

1. Establish rapport and trust with customers.
2. Document vehicle problems by listening to customers describe them and by asking probing questions.
3. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
4. Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
5. Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
6. Offer additional maintenance and repair services to customers when appropriate.
7. Undertake additional related responsibilities as required.

Skills and Abilities

• Excellent customer service skills
• Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
• Organizational skills
• Good communication, spoken and written English, Arabic is a plus
• Detail oriented

Competencies
Skills and other abilities
Education/Training
Job Knowledge
Experience
Culture & values
Communication Skills

Jaidah Group is an "equal opportunity employer." We will not discriminate in employment, recruitment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the grounds of race, creed, colour, nationality or gender.