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    Assistant Front Office Manager

    Kempinski Al Othman Hotel

    Khobar, Saudi Arabia

    Ref. JB2053722

    Job Description

    • Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
    • Participates in the development, implementation and review of the policies, procedures, practices and standards.
    • Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
    • Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms.
    • Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
    • Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
    • Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
    • Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
    • Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.
    • Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
    • Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.


    • Knowledge of Up Selling techniques.
    • Knowledge of maximizing revenues.
    • Building teamwork.
    • Developing others.
    • Motivating others.
    • Planning/ Organization.
    • Problem solving & Decision making.
    • Adaptability/ Flexibility.
    • Concern for quality.
    • Influence.
    • Initiative.
    • Managing performance.
    • Results oriented.
    • Teamwork/ Cooperation.
    • Cross cultural sensitivity.
    • Interpersonal skills.
    • Customer service orientation.
    • Listening and Oral Skills.
    • Analytical thinking.
    • Stress Management.
    • Fluency in English
    • Proficiency in Microsoft Office software: Word, Excel and PowerPoint.

    Job Details

    Job Location:
    Khobar, Saudi Arabia
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Years of Experience:
    Residence Location:
    Saudi Arabia