Business Solution Manager

Business Solution Manager

Job Description

Disseminate products concept to elicit the requirements, determine business and functional and technical requirements in coordination with the business owners to provide the most effective solutions. Ensure timely coordination of the development of all approved business and functional specifications for specified projects to identify new features or new opportunities for product creation. Review all technical documents with concerned technical teams to ensure business requirements are adequately reflected in technical planning documents. Proactively identify and propose changes to streamline the procedures and improve the final customer experience. Develop and implements effective reporting tools and support them to successful in order to deliver the right products to the right customers. Define and implement the required monitoring and control mechanisms, proactively identify issues and initiate the required corrective actions, avoiding or minimizing the impact on customers. Ensure that the monitored procedures are executed with accordance to the SLAs defined, identify issues and implement the required corrective measures. Analyze trends and recommends adjustments address and/or capitalize on trends. Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders. Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement to provide new technical solutions. Work in an Agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.

Skills

Customer Focus Collaborates Instill Trust Drives Results
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