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    Job Description

    • Has a complete knowledge of the Hotel including the geographical layout.
    • Knowledgeable about all VIPs in-house, Hotel functions and special events.
    • Welcome and receive the guest after his escort to the room by the Manager on Duty.
    • Introduce himself to the guests and inform them that he will be at the guests service during their stay.
    • Unpacking and packing of guest’s luggage.
    • Pick up of laundry, pressing and dry cleaning.
    • Delivery of newspapers and magazines.
    • Concierge duties such as restaurant reservations, ticket confirmation, etc..
    • Wake up service with coffee or tea.
    • Daily fresh fruit replenishment.
    • Turn down service.
    • Inspects guest rooms daily, and insures that all in-house guests receive their daily amenities as per set standards..
    • Inspects arrival rooms of the day.
    • During peak period, provides help and support to the Front Desk, Executive Floor and Concierge Desk with check-in, check out and handling guest requests
    • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
    • Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them.
    • Informs management of special events, functions, and problems.
    • Keeps a logbook with all VIP arrivals and requests.
    • Ensure that rooms are assigned according to the reservation & as per guest’s requests.


    • Operational knowledge of front desk operations.
    • Knowledge of tourist and business related information.
    • Knowledge of hotel products and services.
    • Knowledge of VIP welcoming protocol.
    • Building teamwork.
    • Developing others.
    • Motivating others.
    • Planning/ organization.
    • Problem solving & decision making.
    • Flexibility.
    • Concern for quality.
    • Influence.
    • Initiative.
    • Results oriented.
    • Teamwork / co-operation.
    • Interpersonal skills.
    • Customer service orientation.
    • Writing skills: able to write welcome letters and apologies to guests.
    • Listening and Oral Skills.
    • Courtesy.
    • Self control.
    • Fluency in English is a plus.

    Job Details

    Job Location:
    Khobar, Saudi Arabia
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:
    Job Ref.:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Residence Location:
    Saudi Arabia