Concierge Lead

JASARA PMC, a joint venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco in the civil engineering industry, is seeking a Concierge Lead to join its team on Qiddiya site. The Concierge Lead is responsible for overseeing and managing the concierge services provided to XCS employees, ensuring a high level of support and assistance throughout their employment life cycle. This role is essential in ensuring a successful settling-in period and ongoing support for employees in their new location. The Concierge Lead will coordinate and deliver a range of services aimed at providing comprehensive support, including Saudi cultural awareness, employee support services for activation and termination family orientation, and schooling.

SPECIFIC RESPONSIBILITIES:

• • Develop and implement standardized procedures, checklists, and resources to streamline service delivery and ensure consistent support.
  • Coordinate and manage the delivery of services such as Saudi cultural awareness training, assisting with bank account setup, utilities activation, driving license acquisition, and other employee support services.
  • Develop and maintain positive relationships with internal stakeholders, specifically IDT Mobilization and HR teams.
  • Collaborate with external service providers to ensure seamless service delivery and timely completion of tasks.
  • Act as the main point of contact for employees and their dependents, providing guidance and support throughout their employment life cycle, including offboarding.
  • Establish and maintain relationships with local schools, educational institutions, and other relevant organizations to provide family orientation and support with schooling arrangements, once agreements have been reached.
  • Maintain accurate records and documentation of concierge services, including employee requests, service agreements, and related communications.
  • Stay updated with relevant local regulations, policies, and cultural practices to provide accurate information and guidance to employees.
  • Conduct regular assessments of the concierge services and make recommendations for improvement or expansion based on feedback and evolving needs.
  • Perform other duties as assigned by management.
  • Work in line with a clearly defined SLA.

KEY RELATIONSHIPS:

• Supervision Received
• Project Support Manager
• Supervision Given
• Concierge Leads across QIC Delivery Team
• Internal Contacts
• All Departments and Divisions of QIC and the QIC Delivery Team
• External Contacts
• Government Agencies, Professional Organizations.