Debt Collector

Job Description: Debt Collector (Riyadh, Saudi Arabia)

Position Overview:

We are seeking a highly motivated and results-oriented Debt Collector to join our team in Riyadh, Saudi Arabia. As a Debt Collector, you will be responsible for managing and recovering outstanding debts from businesses on behalf of our company. Your primary goal will be to ensure timely and effective debt collection while maintaining a professional and customer-centric approach.

Responsibilities:

1. Debt Recovery: Contact businesses with outstanding debts to negotiate and facilitate payment arrangements.

2. Account Management: Monitor and manage assigned accounts to ensure timely payment and adherence to payment plans.

3. Collection Strategies: Develop and implement effective collection strategies to optimize debt recovery rates.

4. Communication: Engage in professional and courteous communication with debtors via phone calls, emails, and letters to discuss outstanding debts, and payment options, and resolve any queries or disputes.

5. Documentation: Maintain accurate and up-to-date records of all collection activities, including communication logs, payment agreements, and any relevant documentation.

6. Compliance: Adhere to all relevant laws, regulations, and company policies while conducting debt collection activities.

7. Reporting: Prepare regular reports on debt collection activities, including progress updates, success rates, and any challenges encountered.

8. Negotiation and Settlements: Negotiate settlement agreements and payment plans with debtors, ensuring agreements are fair, reasonable, and aligned with company policies.

9. Customer Service: Provide excellent customer service by addressing debtor inquiries promptly and professionally.

10. Legal Support: Collaborate with the legal department to escalate cases for legal action when necessary and provide any required documentation or evidence.

Requirements:

1. Education: A Bachelor's degree in finance, business administration, or a related field is preferred.

2. Experience: Minimum of 2-3 years of experience in debt collection, preferably in a corporate setting.

3. Knowledge: Familiarity with debt collection laws, regulations, and practices in Saudi Arabia.

4. Communication Skills: Excellent verbal and written communication skills in both English and Arabic.

5. Negotiation Skills: Strong negotiation and persuasion skills to effectively communicate payment options and resolve disputes.

6. Organization and Attention to Detail: Ability to manage multiple accounts simultaneously with a high level of accuracy and attention to detail.

7. Problem-Solving Skills: Demonstrated ability to analyze complex situations, identify solutions, and implement effective strategies.

8. Computer Proficiency: Proficient in using debt collection software, MS Office Suite (Word, Excel, Outlook), and other relevant tools.

9. Professionalism: Maintain a professional and ethical approach while dealing with debtors and adhere to confidentiality requirements.

10. Resilience: Ability to handle challenging situations, remain calm under pressure, and maintain a positive attitude.