ERP Subject Matter Expert

OVERVIEW

Position

 Academic ERP SME

Job Code

Reports to

ERP Manager

Direct Reports

Division/Section

NEOM U

Department

Digital Transformation

Sector

ERI

Job Family

NEOM U

NEOM U will be a world class education, research, and innovation hub, that inspires and empowers the best minds: technology to better the world, innovation through the "lab of the future” and life-long personalized development. It will be focused on the fusion of the liberal arts with digital thinking, computing, and technology to solve humanity’s most pressing problems.  A university without boundaries, combining on-site and online learning at the undergraduate and graduate level, defining new pathways to academic degrees and an integral part of a self-sustained NEOM community.  

Faculty and students at NEOM U, through immersive, synergistic relationships and partnerships with the NEOM community, its sectors, and The Line, will serve as the creators and stewards of the “living laboratory” NEOM aspires to be, to imagine, inspire and enable the groundbreaking discoveries and breakthrough innovations the world needs to advance and to thrive. Their innovative approaches in technology-enabled, personalized experiential learning across disciplines, their bold research pursuits to conquer pressing societal challenges and where we define new scientific frontiers, will be supported by exceptional facilities and laboratories.

Augmented through immersive partnerships with the NEOM sectors, their industrial partners, and the Line, will enable and foster an unmatched ecosystem for purposeful collaboration, life-long learning and creative exploration at the service of society.

As such, NEOM U boundaries will extend beyond its physical facilities, to encompass NEOM and The Line, and to establish NEOM U as an institution for disruptive education and purposeful innovation’ for the Kingdom of Saudi Arabia and the world.

Role Purpose

A highly skilled and growth-oriented ERP SME for NEOM University with strong problem-solving and technical skills. In this role you will be responsible for understanding the business needs and challenges and for acting as an ERP expert. You will be responsible for bridging the GAP between business and IT and ensuring that the solution aligns with our organizational needs. The ideal candidate will have strong experience with higher education and SAP products.

The ERP SME will support the Enterprise Application ecosystem within the Education, Research and Innovation sector including; supporting the Enterprise Architecture, assist all enterprise resource planning operations within the University.

The ERP SME prepares NEOM U’s transformation from inception, embrace digital technology, and embed digital thinking at the core of our business. The ERP SME delivers cloud technology and prioritizes artificial intelligence and machine learning.
The role holder will work closely with the business and ERP team to implement and maintain the roadmap for the future of the university. Initially he/she will fully participate in the SAP implementation project and will ensure that the solution is delivered according to business requirements. The role owner will be made the functional lead of the ERP system landscape, particularly for the specific higher education solutions.

KEY ACCOUNTABILITIES & ACTIVITIES

The Academic ERP SME priorities during the startup phase:

• Work closely with Senior Staff and other relevant stakeholders within and across NEOM to establish and maintain an institutional planning and governance framework for information technology, including the appropriate decision making and communication structures to execute effective technology deployment and timely project delivery.
• The Academic ERP SME will support innovation and integrated solutions in support of teaching, learning, research and innovation.
• ERP system Management – The SME will ensure that the system is optimally configured to meet the unique needs of ERI and review and update system configurations to align with evolving business requirements.
• Manage ERP-related requirements, including system upgrades, integrations, and new rollouts
• Collaborate with our end users to understand their needs and challenges and translate these into system requirements and making sure ERP operations adhere to industry best practices and internal policies.
• Participate in ERP-related projects and provide expert input
• Demonstrate SAP functional and technical skills and manage requirements related to the ERP landscape
• Develop and deliver training programs for users across the university and provide ongoing support to users
• Assist in managing ERP system vendors and service providers.
• Develop and govern the ERP system landscape.
• Collaborating with team in new project developments and be responsible for technical delivery and functional input.
• The ERP SME will act as a liaison between IT team and our operational business areas.
• The Academic ERP SME will be responsible for all change requests and incidents raised by business
• Provide support technical support in process, methodologies, business rules and operational practices in the NEOM U operating environment
• Review documentation and provide technical and functional solutions and recommendations that require in-depth knowledge of SAP SLcM & Research solutions and  core SAP knowledge.

BACKGROUND, SKILLS & QUALIFICATIONS

Knowledge, Skills and Experience

The Academic ERP SME will have:

• A minimum of 6 years’ experience in Enterprise Application projects in a complex environment using SAP technologies. A minimum of 6 years’ experience in SAP application management, configuration and development. Preferably within higher education.