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Job Description

Applications are invited for the position of ​Specialist​, IT at Niagara College KSA ​Corporate Office​ in Riyadh. Reporting to the ​Senior Manager, Quality and Systems​, the ​IT Specialist​ is responsible for supporting IT operations, infrastructure, servers, and the coordination of central functions in KSA by working closely with internal and external stakeholders, building innovative solutions, and working collaboratively with other departments to ensure a high level of IT security and confidentiality. The Specialist, IT will also develop and document procedures, provide staff training, coordinate awareness sessions, provide hardware and software support, and ensure adherence to service standards as outlined in NC KSA agreements with service providers. 

 

Responsibilities include but are not limited to: 

 

  • Support the entire IT functionality for NC KSA operations (Corporate and associated NC KSA projects) including maintenance, training, consultation, and recommendations for future planning and development of innovative systems. 
  • Develop service level agreements and ensure that external service providers adhere to service standards.  
  • Provide guidance, training, and support in installing and maintaining IT equipment in the corporate office and across all NC KSA campuses/projects.  
  • Establish a network disaster recovery plan in coordination with the network specialist. 
  • Monitor the use of email and create and change passwords. 
  • Oversee data storage and retrieval systems for all operations. 
  • Recommend upgrades or patches for both applications and equipment. 
  • Evaluate, design, implement, and maintain software to meet the current goals, both enterprise and academic in coordination with the Senior Manager, Quality and Systems. 
  • Diagnose, troubleshoot, and document related problems. 
  • Assist in planning, evaluating, and selecting new hardware and software. 
  • Support IT projects and initiatives associated with data security, privacy, and confidentiality. 
  • Respond to various problems and coordinate with operations or technical staff to effect solutions or enhance systems performance. 
  • Communicate effectively and timeously with internal and external stakeholders. 
  • Travel regularly to NC KSA campuses/projects to ensure compliance with NS KSA procedures and service standards and provide guidance to local IT staff.  


Skills

Required skills and qualifications, at a minimum, include: 

 

  • Bachelor’s degree in Computer Science or Information Technology from a recognized university. 
  • Three (3) years of related work experience in a similar role, preferably in a post-secondary institution. 
  • Excellent written and oral communication skills in both Arabic and English.  
  • Proficiency with Microsoft Windows Operating System and Office software. 
  • Strong organizational, problem-solving, and analytical skills. 
  • Excellent conflict resolution and customer service skills. 
  • Broad knowledge of current and emerging information technologies and best practices related to organizational academic and administrative objectives. 
  • Ability to assess and resolve network issues based on operational needs.  
  • Proficiency in data processing and/or various database environments such as MS Office 365, SharePoint, and SQL. 
  • Ability to travel regularly to NC KSA campuses and projects. 
  • Knowledge of project management practices and techniques, such as team building, scheduling, and budgeting is considered an asset. 
  • Prior training or certification in IT security, data privacy, and confidentiality is considered an asset. 
  • Certification in CCNA, MCSA, MOUS, and Windows Server is considered an asset. 
  • Preference will be given to candidates with demonstrated experience in GCC / MENA countries and holding certification in Networking and Microsoft Applications.


Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Higher Education
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
Nationality
Saudi Arabia
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Niagara College KSA - NC KSA
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Since 2014, Niagara College KSA (NC KSA) has operated technical and vocational training colleges and academies throughout the Kingdom of Saudi Arabia in support of the Vision 2030 initiative and in partnership with the Colleges of Excellence (CoE) and Saudi Aramco. Headquartered in Riyadh, Saudi Arabia, NC KSA provides community and customized training based on Niagara College Canada's expertise and international track records as one of Canada’s most innovative and enterprising applied learning post-secondary institutions. With a strong focus on developing ‘world-’ and ‘work-’ ready graduates, NC KSA specializes in delivering a number of quality programs designed to prepare young men and women for successful entry into the workforce in the areas of Business, Event Management, Occupational Health & Safety, Information Technology and Graphic Design, Building & Construction and Chemical Laboratory Technology. All NC KSA campuses also offer a foundation program for English language development. NC KSA operations are currently underway in the following locations: Al Khobar (Leading National Academy - LNA) KAEC (National Aviation Academy - TAYARAN) Makkah (International Technical Female College)

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