IT Support Officer/IT Technician

Package:-

• Live in - all expenses paid
• Medical Insurance
• Flight Allowance SAR5,000 PA
• 1 month’s vacations PA.
• 12-Month renewable contract

Job Summary:-

The overall scope is to implement, maintain and monitor AVIT systems associated with media and internet and resolve any operational problems. Take assignments from the AVIT Senior Technician to respond to alarms, breakdowns and callouts.

Background, Skills and Abilities:-

• The position is preferred for females 
• A formal qualification in electronics engineering or a computer technology related subject
  
• Proven experience with AV sources, control and distribution systems: IPTV management, TVRO, VoD, DigiValet, Crestron, CCTV, Lutron, users iPad devices, Background Music System, Gaming Consoles

• You will need in depth knowledge of AVIT – with ability to troubleshoot RF networks for Satellite / Cable TV and the ability to configure and troubleshoot TCP/IP on fibre, UTP and Wi-Fi data networks
• Knowledge of Windows, Apple and Android systems, phones and tablets - able to provide tech support for users, able to diagnose and fix common PC problems 
• Excellent skills in fault-finding and assessment of remedial action to be taken
• Workplace Health and Safety Compliance – ensure safe work practices are maintained and complied with
• Proven ability with writing reports, work lists, specifications and scopes of work
• Proficiency in spoken and written English is essential

General Duties and Responsibilities:-

• Analyse and find the cause of faults and report on repairs and maintenance requirements.
• Supervise the repairs conducted by outside contractors.
• Assist in the production of the weekly progress report, for incorporation into the Technical Department update for the client.
• Utilize experience and understanding of bespoke media, IT, and actuator systems for programming, updating, maintaining, and repairing.
• Provide back-end support for Building Management Systems, fire detection systems, Access Management systems, PAVA, etc.
• Manage and maintain desktop computers, servers, printers, switches, routers, firewalls, VoIP phone systems, software implementations, security updates, VPN gateways, file servers, intrusion detection systems and a wide range of additional technologies associated with both software and hardware within the network.
• Make recommendations for equipment purchase and system design.
• Support staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Assist in the Technical Department’s electronics inventory in coordination with the Storekeepers.