Key Account Manager

Summary:

Dailymealz is looking for a dedicated Account Manager to be the main point of contact between company and customers to ensure that customers’ needs are understood and satisfied. Also he/she will handle complaints, collect and analyze data to improve the overall customer experience.

The ideal candidate should have a passion for listening to others and a drive for helping them. Applicants should also have excellent communication and negotiation skills.

Responsibilities: 

• Communicate with customers through phone, email and in person to understand their business needs for building and maintaining relationships with them

  
  

• Create account plans for key clients, including setting goals, strategies, and action plans to achieve account growth and revenue targets

  
  

• Collaborate with cross-functional teams to ensure the successful execution of account plans and identify growth opportunities within territory

  
  

• Maintain updated knowledge of company products and services and how they can be tailored to meet the specific needs of key clients

  
  

• Resolve customers’ issues as quickly and effectively as possible by working closely with relevant teams

  
  

• Collect data and conduct regular reports to track the account performance

  
  

• Stay up-to-date with industry trends, market conditions, and competitor activities that may impact key clients

  
  

Requirements:

• BA/BS degree in Business Administration or relevant field

  
  

•  2 to 4 years of proven experience in account management 

  
  

• Fluent in English language 

  
  

• Excellent listening, negotiation and presentation skills

  
  

• Strong verbal and written communication skills

  
  

• Experience in FMCG industry is a plus