Learning Quality Manager

Role Purpose

NEOM will be an accelerator of human progress and key to this will be the development of its people.

NEOM will create a place where individuals of all ages and backgrounds can train to fulfil their potential. We are committed to equality of opportunity and outcomes for individuals.

This important role will support the set-up and management of NEOMs Talent Academy. The role requires a dynamic and experienced Quality professional to manage quality frameworks and assurances across the Talent Academy and support the network of sectorial academies.

KEY ACCOUNTABILITIES

Quality Management

• Develop, manage and enhance the quality framework, ensuring it addresses key regulatory requirements while adopting practical and commercially viable approaches to developing quality learning.
• Establish mechanisms for quality assurance and gather insights from quality related data and processes. Use these insights to make informed decisions and enable improvements in learning and/or training solutions.
• Collaborate with key stakeholders on establishing learning success and evaluation mechanisms, tools, and metrics.
• Stay up to date with changes in regulatory frameworks and guidelines, advising stakeholders on any necessary actions.

Advisory Support

• Support academies to develop and implement simple and effective quality management approaches that align with their business strategic goals and objectives.
• Offer expert guidance to various academies regarding quality compliance matters, ensuring that everyone is well-informed and compliant with the vocational quality standards (local and international).
• Foster positive relationships with funding bodies, regulatory agencies, and other external stakeholders to strengthen partnerships and collaborations.
• Provide support to all accredited program design and delivery, working together with internal lines of business and external stakeholders.

Continuous Improvement

• Promote and drive a culture of continuous improvement and innovation within the organization. Ensure that these efforts align closely with the organization's values and contribute to high-quality learner learning outcomes.
• Oversee and monitor compliance-related activities and processes to ensure alignment with regulatory requirements.
• Demonstrate a commitment to your own professional development and developing others through sharing knowledge and best practice.

Knowledge management

• Develop a comprehensive Knowledge Management strategy, define and set up the future content structure and hierarchy, tailored to re imagine the content needs of all streams within the Talent Academy.

Other Duties

• The job holder may be required to perform additional job-related tasks and duties as assigned.

Qualifitications, Knowledge, Skills and Experience

• Applied knowledge of auditing principles and proficiency in using MS Office Suite and compliance management software.
• Demonstrated working knowledge of the VET Sector and relevant legislation, standards, and guidelines governing the vocational education and training industry
• Demonstrated Knowledge Management and/or Knowledge Resource development and delivery experience.
• Collaborative mindset with a proven ability to build positive relationships with all stakeholders.
• Excellent analytical, planning, problem solving and decision-making skills.
• Excellent written and verbal communication skills with high attention to detail.
• Working with ambiguity and demonstrated agility to a dynamic working environment.
• People leadership skills with experience mentoring and guiding team members in quality and compliance best practice.
• Public or private sector learning and development experience
• Preferably a bachelor’s degree holder or higher
• Minimum requirement Certifications from Vocational Institutions – eg.Cert IV and/or Diploma in Training and Assessment
• Leadership and Management certifications
• Diploma in Quality Auditing or other relevant postgraduate qualifications focused on the Vocational Education and Training sector.