LiveCare Business Services Coordinator

Job Purpose / Objective 

Handle administrative tasks such as prior authorization, insurance verification, data entry, patient follow-ups, and related tasks. The job holder is also responsible answering patient phone calls, scheduling appointments and making sure appointments are kept, medical orders are filled and while ensure quality service for the patient from connecting until end of virtual services. 

Key Responsibilities / Accountabilities

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Make phone calls, make travel arrangements, and manage email accounts.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Maintain confidentiality of patient information at all the times.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Education/ Professional Qualification

• High School; preferably Diploma holder or College Graduate

Experience

• At least one (1) year of experience in the same field.

Professional Licensing / Certification / Training

• Relevant Certificates