Supervise and coordinate all aspects of restaurant operations, including opening and closing procedures, staffing, inventory management, and sanitation protocols.
Ensure compliance with health and safety regulations, food safety standards, and licensing requirements.
Monitor restaurant performance metrics, such as sales trends, customer feedback, and employee productivity, and take corrective action as needed.
Recruit, hire, and train restaurant staff, including servers, chefs, bartenders, and support personnel.
Provide ongoing coaching, mentoring, and performance feedback to develop team members and foster a positive work environment.
Schedule staff shifts and manage labor costs to optimize staffing levels while meeting service demands.
Lead by example in delivering exceptional customer service and hospitality to guests, ensuring their satisfaction and loyalty.
Address customer complaints and concerns promptly and professionally, seeking resolution to maintain positive guest experiences.
Implement strategies to enhance customer engagement, satisfaction, and retention through personalized service and attention to detail.
Collaborate with chefs and culinary team to develop and update menus that reflect seasonal ingredients, culinary trends, and guest preferences.
Conduct regular menu tastings and evaluations to maintain quality standards and consistency in food presentation and taste.
Monitor food costs, portion sizes, and ingredient sourcing to maximize profitability without compromising quality.
Prepare and manage budgets, forecasts, and financial reports to track revenue, expenses, and profitability.
Implement cost control measures, such as inventory management, waste reduction, and pricing strategies, to optimize profitability and margins.
Analyze financial performance metrics and identify opportunities for revenue growth and expense reduction.
Develop and execute marketing initiatives, promotions, and special events to drive traffic, increase sales, and enhance brand awareness.
Utilize digital marketing channels, social media platforms, and customer loyalty programs to engage with guests and promote the restaurant's offerings.
Collaborate with marketing team or agencies to develop creative campaigns and collateral materials that resonate with target audiences.
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