Sales Executive

Job Summary:

The Sales Executive is responsible to identify and engage potential customers and retain current customers in order to deliver the agreed sales objectives, customer satisfaction levels, and profitability targets within Unigaz Entity sales plan, vision and mission, core values and business objectives.

Duties and Responsibilities include but not limited to:

Sales Activities

• Meet established annual, quarterly, monthly, or weekly sales targets, and prioritize and schedule own activities to ensure achievement of agreed targets

• Follow-up with customers to ensure collection of credit payments

• Assess customer needs and suggest appropriate products and services to increase customers’ loyalty

• Assist the Sales Manager in developing the individual sales and budget plan

• Identify and address disputes with customers to ensure customer retention and protect the company’s market positioning

• Maintain good relationship with customers to ensure customer satisfaction and repeat business

• Act as a primary contact to ensure all customer requests are handled properly, ensuring high levels of customer satisfaction

• Keep track of opening of client accounts, handles client queries and complaints, co-ordinates with Marketing (Product Management) to ensure customer needs are well understood

Business Development Activities

• Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business

• Define potential customers based on market information and initiate visits and presentations with them

• Monitor market and competition information and utilize outputs in decision making and feed the relevant market information to Branch Manager

• Build a solid customer pipeline by following sales processes that provides a disciplined approach for successful selling

• Assist the Marketing department in planning activities, such as in trade shows and exhibitions to attract potential clients

Reporting and Improvements Activities

• Refer customer feedback and information on competitor activity to appropriate contacts within the company so that they can respond to changing market conditions and customer demands