Client Relationship Management:
Develop and nurture strong, long-term relationships with key clients.
Understand clients' business objectives, challenges, and industry trends.
Act as the main point of contact for client inquiries, ensuring timely and effective communication.
Sales Strategy and Planning:
Develop and implement strategic sales plans to achieve or exceed sales targets.
Analyze market trends, competitor activities, and customer feedback to identify new business opportunities.
Collaborate with the sales team to align strategies and ensure consistent messaging.
Revenue Growth:
Work closely with clients to understand their evolving needs and propose solutions that align with their goals.
Forecast and track key account metrics to measure and enhance sales performance.
Team Collaboration:
Provide guidance and support to junior account managers and sales representatives.
Contract Negotiation:
Negotiate and finalize contracts, ensuring terms and conditions meet both company and client objectives.
Work with legal teams to address contractual and compliance-related matters.
Customer Satisfaction:
Monitor and ensure high levels of customer satisfaction through regular check-ins and proactive issue resolution.
Address and resolve client concerns in a timely and professional manner to increase customer satisfaction.
Responsible for the achievement of sales, profitability, and cash flow targets locally.
Develop business opportunities and exploit the market potential.
Account management, customer profiling, activity planning and CRM updating.
Guarantee the respect of Managed Services cultural model, company policies and procedures, compliant to Corporate Governance.
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