Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialist
product support analyst
systems integration engineer
technical support
customer service
customer training
sales support
Qualifications and Education Requirements:
Minimum High School diploma, University student or graduate. Technical experience strongly desired
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pressure and handling complexity
Proficient English and Spanish written and oral communication skills
Must be organized, able to multi-task and work in all areas as needed
Proven analytical and troubleshooting skills
Excellent customer service skills
Travel Industry background is desired.
Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
ITIL/ XML/ SQL/ API Programming
Experience using Salesforce CRM tool
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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