SRE / DevOps Engineer

Rackspace Technology™ is a leading end-to-end, hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Named a best place to work by Newsweek and Forbes, we attract and develop world-class talent to deliver a Fanatical Experience™ – so our customers can achieve better outcomes and stay ahead of what’s next.

The SRE / DevOps Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of SRE support.

You will be a member of an SRE team that operates our OpenStack private cloud and develops tools and integrations for a portfolio of cloud infrastructure services. You will use your OpenStack knowledge to drive improvements in operations and releases through code. You will use common open-source observability tooling like ELK and Grafana for proactive alerts to measure and maintain Service Level Objectives.

This role is based full time, on-site in Saudi Arabia. Arabic language skills are essential.

• Develop and deliver software required for building & improving the functionality, reliability, availability, and manageability of applications and cloud platforms using a DevOps model for On-Prem (OpenStack)

  
  
  

• Automate the development, testing, and deployment processes through CI/CD pipelines (Git, GitLab, Helm, ArgoCD)

  
  
  

• Work with Tier 1 support on system and customer escalations

  
  
  

• Troubleshoot and resolve issues related to infrastructure, applications, and networks.

  
  
  

• Collaborate with software engineering teams to optimize application performance and reliability.

  
  
  

• Continuously evaluate and improve systems and processes to enhance reliability, performance, and efficiency.

  
  
  

• Stay updated with industry trends, best practices, and emerging technologies in SRE and DevOps.

  
  
  

• Solid OpenStack cloud infrastructure background and operational, fixing, and problem-solving experience

  
  
  

• Software development lifecycle including development, testing, packaging, deployment, upgrade, and support.

  
  
  

• OpenStack development and operations experience. Familiarity with major OpenStack components like Keystone, Nova, Neutron, Glance

  
  
  

• Software development experience in Python

  
  
  

• Ability to write patches for OpenStack in Python and contribute to the community.

  
  
  

• Working with the open-source community for bug fixes/enhancement etc.

  
  
  

• Experience supporting Software-defined storage with Ceph or other cloud-based storage.

  
  
  

• Hypervisor technologies including KVM.

  
  
  

• Redhat Enterprise Linux and/or CentOS build, development, and operations

  
  
  

• Experience in building and maintaining code distribution through automated pipelines.

  
  
  

• Experience with Ansible or Puppet for configuration management

  
  
  

• Software-defined network technologies including OVS, OVN, NFV, etc.

  
  
  

• IaaC experience – Terraform, Ansible, Git, GitLab, Jenkins, Helm, ArgoCD, Conjur/Vault.

  
  
  

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.