Technical Trainer

Summary of Job Functions, Responsibilities & Authorities. 

• Ensuring strategic alignment of the training department with business goals
• Build quarterly and annual technical training program
• Coordinate and announce training plan to all concerned managers
• Coordination of training-related topics to Mercedes Benz Training Center Dubai
• Registration of Training participants to LMS
• Maintain the correctness of the Jipco employee list in LMS
• Conduct technical training MB Trucks, MB Vans, MB Buses, and FUSO to Jipco Technicians and customers
• Conducting on the Job training for Jipco technicians
• Conduct driver training (if required)
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Prepares training plan for Jipco and Fleet customers
• Communication with all Jipco workshop managers and Fleet customers
• Attending educational events like seminars, and workshops as well as Train the Trainer conference for technical updates and knowledge.
• Assists the Workshop technicians in diagnosing vehicle faults upon request. Coordinates with service partners in Daimler MENA, EvoBus and Daimler Global Training – Germany.
• Manage the daily activities of the driver trainer
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Conduct individual and team skills gap analyses

Skills:

• Verbal Communication skills
• Proven work experience as a Technical Training Manager, Technical Trainer, or similar role
• Experience in developing technical course content
• Knowledge of web-based learning platforms and modern educational techniques
• Excellent communication skills with the ability to explain technical terms using simple language
• Additional certification in training (e.g. Certified Technical Trainer) is a plus
• Listening
• Customer Focus
• Outstanding knowledge of Microsoft Office applications (Excel in particular)
• Informative in terms of business environment
• Handles Pressure
• Supply Management