Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
• Ensure that cars are delivered within 5 minutes upon guest request
• Maintain an up to date knowledge of the hotel services and respond to guest queries
• Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
• Make control tours at the main door ensuring that cleanliness is at maximum level
• Forward all guest complaints or problems to Superiors
• Maintain and safeguard all guest car keys and record every car parked
• Establish and maintain good public relations with guests while meeting or exceeding their expectations
• Ensure that airport / crew transportation flow is maintained effectively if applicable
• Treat all clients and colleagues in a polite and courteous manner at all times
• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
• Be aware of the UAE driving regulations and abide by them
Skills
Education, Qualifications & Experiences You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person and with an approachable nature. You are reliable and a safe driver, who stays calm under pressure and should possess following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Medina, Saudi Arabia Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans. It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Resid... ences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry. Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Medina, Saudi Arabia Al Manakha Rotana
Department: Front Office
Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...
