Key skills for a customer service: Lead by example/ Ability to "Read" Customers/ Clear Communication Skills/ Time Management Skills /Goal Oriented

Get Control of myself: Never argue with the customers when they are angry, displeased or complaining. Listen and let the customer talk.I'll show my customer my care and show concern on their feelings.

Skills of using empathy in speech ,because customer care is called when there is any kind of problem or question or needs an information even complaint , that person could be aggresive, furious or angry, in that situation we have to be empathetic, so that he will be calm

Confidance and being patient

Knowledge of computer applications like ( skype - twit - messenger - outlook ) to communicate and negotiate with customers insted of phones if no answer or off ..

A good listner. Good probing skills. Beintg of cool temparament. Able to deal with irate customers and not to take it parsonally at the end of the day. It is difficult enough on the phone. But it is more difficult face to face as there is no MUTE or HOLD button to escape from the customer.