You have an angry customer in front of you and the reception is busy. How do you react? Think fast.

Don’t Take It Personally,

Never Argue Back,

Kill Them with Kindness,

Be Patient,

relieve Your Stress,

The best way to deal with an angry customer would be to: 1.
smile (there's nothing that a smile cannot fix), 2.
know the reason for their discontentment, 3.
find a solution to the problem, and finally, 4.
offer them a complimentary service if you are allowed to – a gift is the best way to turn an angry customer into a happier one.

Approach with a greeting and a light smile because a big smile might provoke him, offer him to have a seat and ask him if he'd like to drink something.
Let him explain what the problem is and never interrupt him while he's talking, give him your full attention and ask for his permission to take notes.
Never blame your company or hotel for the mistake because it might that he wants to break a rule and get an exception.
If you need time to fix the problem, always get back to the client.
If he's still staying in the hotel, send him a courtesy gift and make sure he's satisfied.
If you couldn't fix the problem, refer it to a senior and make sure it's solved.

Best way to deal with an angry customer would be to smile then to know the reason for their discontentment and to find a solution for his/her problem, and maybe to give his/her a complimentary service if you are able to do..it's good thing to do to change her/his feeling from angry to happy with some additional service or gift !

You welcome home; sit him down, ask if he wants anything, then try to help.

First MUST tell him / her one start word i am here to solve your case and here is my mobile to grandue that i will solve you case , then ask him / her for any drink to make him / her calm down , then now you can go through the problem and MUST do the best to slove the case but even more try to get approval from your managers to give him / her any gift according to the company you work in as long angry customer know well he / she is the best for you thats the best market you can get as he / she will stay with friends or every one , by sequence all know well that he / she angry , accordinlgy which company or hotels or whatever make him / her calm down , then it MUTS be the best company customer service .

Approach the guest with a BIG SMILE.
Listen and acknowledge-it should take time to hear the issue completely BEFORE determining what should be done ..Apologize,rectify the problem, we must do any possible way to fix the problem.to meet the costumers expectations.Our objective is to give costumers satisfaction to go above and beyond.

I say, Approach him with a smile, Take Ownership , Offer him a seat and refreshments , Build rapport , Think how do you want to be served if you were in his position.Empathise and then try to solve the problem.
Now the above things need not be in the same order, depends on your customers reaction.
Thats what makes customer service challenging & special.

Six Steps to Defusing an Angry Customer Listen;Him/Her  Don't Make ExcusesOne of the areas I am frequently asked to work is with call centers. Call centers are a difficult area to work. When you think about it, when was the last time you called a call center and said, "Hey, I just wanted to let you know that everything's working well today." No, we don't generally do that. They hear from angry customers, upset customers on a daily basis.I have a six-step formula to use when defusing an angry customer.Listen, don't interrupt. Interrupting an angry customer is like pouring gasoline on the fire, so use your best listening skills.Empathize. Let them know how the situation has impacted them and that you understand that.Don't make excuses. They don't want to hear about someone else in your organization that made a mistake or some other problem.Ask questions. Make sure you really understand the root of their problem so you can take care of it the first time.Agree to a course of action. Make sure, if it's appropriate, you ask the customer, how can we assist you in this? What will make this OK for you?Lastly, make sure you get back to them and check to see if the action was completed. If you've committed to mail them something,wait a few days then call them.And making sure they realize how great your customer service is.Customer service is critical to a successful operation. Most unhappy customers will not tell you they are not pleased, but will simply take their business elsewhere. Examples of Quality Customer ServiceExample : The HotelI was invited to a wedding that was going to be held at a five-star hotel, so I had certain expectations for that hotel. I thought there would be someone there to open the door for me; I expected the lobby to be beautiful. I thought the ballroom would be wonderful and the food delicious. When I went to the wedding, my expectations were fulfilled: I had a great time!As I was leaving, I gave the valet parker my receipt, and he ran and got my car. Then, once I was in the car, he said, "Wait just a minute, ma'am. Let me wash your windshield for you." I'd never had a valet parker do that for me before. While driving home, I was thinking about what a great experience that was. And then I started thinking, "You know, they could have washed my windshield during the wedding. It would have been faster." Then I almost immediately thought, "I would have never noticed!" I mean, I'm the kind of person who doesn't even notice when my gas gauge is empty; I'm not going to notice a clean windshield. So the hotel staff had given me above-expectation service -- and they'd made it obvious to me!There's a certain store where I like to shop for my suits. They always have friendly people to help, good selection and reasonable prices. My expectations are that I'll be able to find something, and the transaction will be easy. When I went looking for this suit, I went in, found what I wanted and went to the cash register to pay for it. Beside the cash register there was this really ugly steel machine; and once I finished my transaction, the lady who assisted me said, "Let me steam the wrinkles out of the suit for you so that when you take it home it will be ready to wear."I've never had a department store do that for me! That was above my expectation level -- and it was an obvious gesture that I could see.MoralEmployees need to feel valued and respected, and feedback is one of the best ways to provide

I happened to be one person working but am peeved possible to wean him nervousness answering politely and smiling which I think is the strongest point of communication with such a person.

try to calm and ask for juice then tell him to be sure that we will finish his issue in a fastest and professionally way .