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Do you agree in the saying that, "Customers are always right", if yes, why and if not, why also?

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Question added by Margarette May Mendoza , Registrar , University of Batangas
Date Posted: 2016/02/01
Anthony Monge
by Anthony Monge , Sales Associate , Landmark Group home Center

yes i agree because in a retail industry customer is the life blood of the company they are really important and we have to do customer satisfaction to owe their loyalty to our products because without customer business will not work .they are the carieir of companies income and ongoing business respect satisfy and find needs of which the customers is looking thus they will satisfy and accept the feeling of service we offer too.

Maria Liza Tanada
by Maria Liza Tanada , Executive Secretary to Head of Finance & Accounts , Emirates Falcon Electromechanical Co. - EFECO LLC

Customers are always right is a general rule however, there would be some cases that this can be re-considered specifically for situations when a person's character and safety are being compromised.

VIMIN VINCENT
by VIMIN VINCENT , HR Executive , Smart Volt Electrical Contracting LLC

 Customers are always right" because of customers are the main of that firm and it depends our   organization goes success or fail. so every one focus customer satisfaction.

Yes, i believe theory of management that says "Customers are always right" because of customers are the heart of the organization and make decisions about organization goes success or fail.

in modern management they focus customer satisfaction

Mianne Rielle Laroza
by Mianne Rielle Laroza , Secretary , Three B&K Hospitality DMCC

Customers are not always right. There are some cases wherein the customers say or want something that cannot be delivered as they wish. We make this saying as a term of respect to customers. Even if the are wrong, we will find ways to make it possible for them to feel that they are valued. We do not tell them that they are wrong (even if they are) to show them respect because some say that they provide us with the work that we have. 

Furrukh Amin
by Furrukh Amin , Visiting Faculty Member , University of Karachi

Agree!

This sentence visions the views and comments customers give you which are actually a  company's asset in improving quality and standard. An angry customer who yells at the CSR is the most valuable customer in terms of feedback as he provides exactly what he wanted and what he got. This sentence trains the CSRs to be polite and gentle with the customer come what situation may to keep the image of the company at priority.

Nuno Menezes
by Nuno Menezes , E-Commerce Manager , Riviera Hotel Carcavelos

Customers are not always right, if our judgement  sometimes fail why shouldn't they ? 

if a client is stubborn with a wrong point of view despite your best knowledge of the situation,  calmly let him talk it out and lead to a new angle ( your angle),  sometimes a customer is so obnoxious that probably you product is not suitable for him, Most important make sure you don't make enemies that will trash your social ranking, if so, deliver an intelligent reply so that other viewers can empathise with your point of view and outcast the damage 

Magdy Fouad Maximous Sos
by Magdy Fouad Maximous Sos , Financial Controller for Hotel and Casino , Taba Sands Hotel & Casino

yes to get his service but if he do proplems for the hotel he will not be right

Qazi Shafqat Jamil
by Qazi Shafqat Jamil , sale officer , Zong Franchise

our main aims to satisfies the customer if they have any problem about service, product first we need understand their matter and then try to solve their matter it's right the customer is not right every time but such situation we solve their problem on batter way  

YES, customer complaints should be treated seriously so that they should not feel cheated or deceived.But even when they are wrong, we got to make them feel right.

Murad Wedyan
by Murad Wedyan , Associate Practice Partner , Wipro middle east

 

Customer is not always right in the sense of maintaining the relation otherwise you will lose him, but for sure sometime the customer needs to be educated for the sake of reaching successful closure

 

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