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Yes , because in high level positions we must care about :
1 - Good customer service .
2 - Ensure efficient product after sale .
3 - Cost reduction in warranty period which increases client confidence .
4 - Serve as a key base for the success of the rest of the company's sales activities and spread as good publicity for your company .
Yes , it has , because the maintenance process means cut of the cost and this tool is needed in all of the companies / organisations.
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