ان تكون مستمع جيد للعميل - فهم احتياجاته بشكل واعي - تقديم المشورة الممتازة بناء المعلومات المتوفرة لك - المعرفة التامة بمنتجات شركتك حتى تظهر بمظهر الملم و الواثق و تتمكن من تقديم الخدمة الممتازة و تحصل على انتباه العميل .
Foremost - Ensure the person on the other line is the decision maker on your sales pitch, if not then he/she should be an influencer.
Then it is important that the person is not in the middle of something or busy, if they are - it's advisable to schedule a call at an appointed time and follow it up with a calendar note inviting the person for the call
Make the pitch crisp, clear and concise - if possible - share a presentation with the potential client or the brochure of what you are selling and then go through it during the call. If not - keep the client website open and see how best your product would add value to the client and make it a part of the pitch.
Do some research on the client's needs - if not the client then the sector's need at large - this will help you gain credibility with the client.
Pause and give the person time to absorb the information - take time to listen.
Close the call with a promise to follow up and thank the individual - send an email thanking the person. If possible try to 'squeeze' a commitment on a timeframe from the potential client on their interest to buy or decide on the product.
by
Shakthi Kumar , Asst Manager - Business Development -PAN INDIA , TUV Rheinland Group Germany -
KISS - Keep it short and Simple .
Always give him the Trust that to provide the details in Personal meet .
Build confident on meeting amke him feel that you brings the solution not the Product to his Problem.
80 % of Trust and Coversions happenns of Personal Trust and then the Service aspects
by
Nimasha Fernando , Executive Secretary to the Team Leader , SMEC International Consultancy Pty Ltd.
Telephone sales calls are more difficult than in-person sales. By treating a call as you would a personal meeting, you'll increase the likelihood that the prospective customer will take you seriously. See if you can use technology such as video chat to help personalize your phone interactions.
1.Be good listener,
2.have patience, let the customer clear his mind and let him ask question
3. Know you facts , you location , about company,,,,, in case the customer inquires
4.be flexible with time, cause the customer can see you , or might be busy , if so inquire of possible tike to call.
last not lest greet with a smile , a smile can be felt over the phone even :)
by
anas kalel , موظف , شركه شبكه الانتشار العربي للسياحه (ركسون)
أن انصت له غير أن اسمع له فالانصات شيئ والاستماع شيئ اخر
ان أكون واثقا من المنتج الذي سأعرضه عليه
لاني اذا لم اكن واثقا ومقتنع من منتجي فكيف سأقنعه؟
أ، اضع نفسي مكانه حتى اتفهم احتياجته بدقه وأن اسمع ما يقوله وما لا يقوله ^
to take care of the customer needs is essential in sales calls by :
1. give a problem that the product can solve.
2. the solution to the problem.
3. building trust with the customer by introducing the company's mission statement and the after sales benefits if the policy of the company provide that.
all with care, step by step, and with friendly tone yet sharp and specific.
As a App Developer I would suggest most of technical aspects.
If you're targeting to iOS app then you will have to make sure about performance. Technically Objective C is a superset of C language therefore you have to take care about memory management. If there will be more memory leaks then App will not be performance friendly. To reduce this problem, make sure you hired good App Developer.
Other aspects will be:
Simple interface.
User friendly.
Bug free.
Provide most important business features in App.
يجب ان تتكلم في الهاتف و انت باسم لان العميل يشعر بذلك اضافة الى طاقة استماع عالية حيث يشعر بانك تهتم بكلامه اضافة الى هدوئك و التحدث بصيغة ما قل و دل حتى لا يملّ فهّذه الانطباعات الايجابية تنتقل الى مخاطبك تلقائيا
