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What are the major problems facing dealing with customer at front desk?

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Question added by Basanta Aryal , supervisor , Nepal Investment Bank Ltd
Date Posted: 2013/09/20

If your job you had to deal with customers, you will surely know that these customers may revolt in some cases, so it is up to you to deal with the situation brilliantly and speed and then do your best to open the door handle with the client again. Anyone who needs when dealing with others that know how to deal with the situation and how to avoid occurrence of such a situation later, and the calm of the revolution customer angry is not easy, but it can, at the same time, for any individual to learn there's no way one suitable for all types of clients rebels, there are many skills can be learned and applied, the goal at one end and a gain customer satisfaction and establish strong relationships with them

Mohamed Anwar Abdel Maguid
by Mohamed Anwar Abdel Maguid , Asst front office manager in Moevenpick El Sokhna , Moevenpick hotels & resorts

Almost the most problem that we face with customer in front desk is how to give your customer great feedback from first impresion as we all know that customer deal with you fom first impresion if his deal start with problem and no small smilling when you meet him make sure that u will never get his satisfaction and you will pay more to succses with dealing with him 

Ahmed Abdulsalam
by Ahmed Abdulsalam , Hotel Manager , Mira Hotel - Riyadh

you be honest , clear and fast sure you will not face any problem this the most three reason make  guest complaint

keep your face smile if you have more than one guest in reception don't talk to all of them in same time give them full respect  and full attention 

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