As a customer when you call a call center what is more important for you? Getting your call answered in &amp;lt; 20 seconds? or Someone who should help you?

Question added by Anil Wilson , Operations Manager , Silah Gulf
Date Posted: 2016/07/12

Upvote (0) Views (5) Followers (4) Answers (4) Report Question

someone who should help you!

by Nelio Beleo , Civil Inspector , Petrojet

Someone who could help because that is the reason I called them

by Heavenly J John , Head of the Dealership Operation , Automobile Company

Attend the call in the second ring!

by Michael Balogun , Technical Support Audio , Success Power international

Someone who will proffer a solution in the shortest time

Wybór wielokanałowego oprogramowania call center?
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Call center is very pressurized environment, Have experience a situation when a customer upsets you over the phone and you have to remain calm?
Top Answer: <p>well stress Management is key for this situation.</p> <p>question is how?</p> ... See More

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What is best practice about call center hierarchy?
Top Answer: some research shows that for each9 call center agents you need one team leader and for each3 team leaders ... See More

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Cameras in call center, can they be useful?
Top Answer: Cameras are a PCI requirement for due diligence to follow service delivery protocols. They are to control ... See More

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As a customer when you call a call center what is more important for you? Getting your call answered in < 20 seconds? or Someone who should help you?