What do you do?

Offering the best service in the country is key to our success. You have noticed that one of your team members, Kamal, is not providing adequate information about Robi’s products or services to customers.

Please select one response from the following:

A. Provide additional coaching to Kamal and emphasise the impact of his actions. Ask him to shadow a peer and listen their conversations to aid his development.

B. Limit the number of interactions that Kamal has with customers in order to reduce this negative impact.

C. Put together a plan in order to improve Kamal's performance as he is letting the team down.

D. At your1-2-1 with Kamal, listen to his calls and discuss what he can improve on & brief him on the objectives you need him to achieve.