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Is it true that you should be able to read people in order to better serve them as a customer service agent?

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Question added by Salam Assi , Customer Service Officer , Etihad Bank
Date Posted: 2016/12/26
Ali Almuhareb
by Ali Almuhareb , owner , My own company

It depends how big is the deal .. if i am electronics salesperson no need to read person but if i am selling buildings or closing big deals reading person is a must in my opinion.

Jhuna Ganggangan
by Jhuna Ganggangan , Chief Executive Officer , Maddela North Central School, Maddela, Quirino, Philippines •FERMIN GUIMANGAL

No, there is no need to read people as a customer service agent, you just need to have a voice or face that is ready to help to assure him/her  and you just need to really understand what he/she is inquiring about and give the best shots of answers he/she needs to satisfy his/her inquiry.

Donnell McRea Goze
by Donnell McRea Goze , Sales & Marketing Consultant , Damas Jewellery

Yes. As a Customer Service Agent, it is very important to know the customer's needs. We do profiling, gather information from the customer to know their purpose, needs or preference to be able to advice or suggest to them. This is one way to properly deliver a successful customer service.

Rogelio Balolot
by Rogelio Balolot , Chef , La Cuisine French Restaurant

Definitely true. It is one strategy to have a fast service in every business entity and important for marketing to attract customers.

Mohamed Hassan
by Mohamed Hassan , Construction Manager , Five Builders Construction

Defiantly Yes, always put yourself in your customer shoes

Heavenly J John
by Heavenly J John , Head of the Dealership Operation , Automobile Company

If the service is rendered in person, then it is a must to read the person within seconds of meeting.

Perception without judgment is spineless; judgment with no perception is blind.

Ishan Ismail
by Ishan Ismail , Customer Relation Execurive , Yasin Khamis Technical Services

Yes, if a particular task or a job role repeatedly done by a person he/she get expert and specialized in what they do. once we are handling customers at their best we will become expert in understanding, studying their body language, psychology etc.... this will lead to become expert in what we do.... 

Frankly speaking from customer service in banks , not all of customer service team has the ability to read thier clients even they are trained . The most important is dealing with clients' reaction because when talking about READIN people it means we are specialized in psychology more than in the pheloiphy of dealing with customers needs and solving the problem.

Customers normally wants their problems to be solved what ever their character is BUT if the customer service team has an IDEA about reading the body it would be an advantage to satisfy the customer faster. Our mind can put many thymes when meeting any body because of our experiance and life time working.

Wael Mahrous
by Wael Mahrous , Asst. Excessive Manager AEM , Diyar Al Madinah

Surely Eye contact and understanding customer needs is the shortest way to satisfy their needs

Mostafa Ibrahiem
by Mostafa Ibrahiem , Assistant Group Financial Manager , Nasser Abdallah Lootah Group

Agree, as Customer Service has a  good portion of studying people behavior, and then you can read them and know how to gain them as loyal customers, else it would ruin the whole relationship and cause a massive loss.

Muhammad Shafiullah Khan
by Muhammad Shafiullah Khan , Assistant Project Controls , WELTEX SAUDI ARABIA LTD

As a customer service agent, you only need to understand customer problem/complaint carefully and give a economical, satisfactory and quality solution to satisfy the customer. I don't think so reading customer is important.

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