Can any one these reasons, for some that still deliver bad experience that leads to dissatisfaction in the current so called Customer Centric World?

I think follow could be the reasons:

1-Leadership failing to ‘operationalize’ Customer Experience

2. Lack of skills and competencies

Thanks 

In my opinion 2,3....

Regards  

Failure to put people first

Thank you for the invitation.

My answer is (1).

Leadership failing to 'operationalise' customer experience.

All the above options are truly responsible in this case for creating this situation Thanx for the invitation

Poor experience leads to loss of customers, recession of product, lack of profits, decline in business volume, and may lead to selling,

Thanks for the invitaion. 

Leadership plays a major role in building a customer centric apporach. 

I'm sellecting number two as the best answer amongs the three, however all have a significant impact in customer satisfaction if not plan properly.

 

Regards,

Joel