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Is it wise to make a complaint about your manager to his/her manager?

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Question added by Dana Qaisi , Social Media Specialist , N/A
Date Posted: 2017/01/09

No, it's never wise to ignore the organizational hierarchy. I would personally express my concerns and complaints to my direct manager first, discuss them objectively and try to come up with an agreeable solution. 

 

If that did not work, then the next step would be to speak to the HR department and let them know that there is a problem at hand. However, if all else fails, your last resort would be to go above your manager and complain to his/her manager.

 

Manasa Kaslekar
by Manasa Kaslekar , Senior Talent Acquisition Specialist , Smyth and Bradshaw

If you have serious issues like discrimination, bullying, harassment then raise a complaint but Act with Care and Sensitivity

Ali Ahmad SHRM-SCP
by Ali Ahmad SHRM-SCP , Group HR Performance Manager , FAMA Holdings Group

Well, in most situations it's not wise at all, practically speaking! In rare cases of transgression of authority, it might be justified though!

Sarah Alaggan
by Sarah Alaggan , Ophthalmology Resident , Al Tayseer Specialized Clinics

Unfortunately, I've been in that predicament! I followed the steps, discussed the matter with my direct manager, more than once actually, offered solutions and asked for a one to one meeting with him, then he simply cancelled it for no reason, ignored everything. That's when I had to send and e-mail to the HR . So he failed a complaint against me stating I was initiating a fight with a colleague!!! The HR's response was to set a formal investigation with me, to discuss, the issues with the job . Bottom line is it doesn't really work to say the right thing to the right people . HR members should be unbiased at all times. But its just quite impossible when they're friends with the managers of different departments

haider zaman
by haider zaman , Sales Coordinator Dxb , Masafi Water Company LLC

hi All,

i had the same situation where our national manager used to harassed employees but no body got the guts to criticize or indicate negative behavior loudly. when the harassment turn to my side same time i reported to  my regional manager and i got the answer just keep quite and have  patience!

the second harassment i got from Head of Sales (HOS) when he hit me on my shoulder 11 time in one row the same reported to regional manager, he took the complaint to HR, HR discuss with HOS and came to me by saying we should have meeting, during the meeting HR said we investigating the incident  brought up one paper and said company decided to terminate me....isn't funny!

 

love you all.:) 

Thanks for invitation...I agree the answers with professeurs

Nukul Yadav SPHRi™
by Nukul Yadav SPHRi™ , Senior Manager - Global HR , Real Cloud |Next Generation Cloud Platform

Thanks for the invitation, the question has a word "wise" in it & the definition of this word may change according to various circumstances & the organization one works for.

 

Therefore to conclude it's very subjective & answer would vary based on factors said above.

with all respect , the manager remains an employee. so all company's policy should be applicable on all staff including managers.

 

Sheheryar Ahmad
by Sheheryar Ahmad , Recruiter III , Amazon Web Services

 3 things to note here: Situation 1: IF you are in an interview never ever say anything bad about your ex-boss or manager because you will be immediately drop out from interviewing process.

Situation 2: If you are having an issue with gender discrimination or harassment you should raise your voice. You should raise your voice to the higher management. I mean to executive level because chances are one manager will back another manager which is not common is professional and big companies but such things happen in the small organization so you should contact direct top level management. NOTE:::: ONLY DO SUCH THINGS WHEN YOU HAVE CONFLICT WITH YOUR REPORTING MANAGER don't try to cross your manager when you have a conflict with your peer because it will create a bad image and your decision could cost you a job.  

Situation 3: IF you have a conflict with your manager try to solve it through communication because most conflict arises due to communication gap. First, try to resolve conflict through communication if you think that doesn't work then you can opt situation 1st. I would personally go for situation 3 first. I hope my answer will help you. 

Kaustabh Sarkar
by Kaustabh Sarkar , Group HR & Business Excellence Head , Mustafa Sultan Enterprises LLC

Well, in case if you have periodic skip level meetings being organised by HR in the organisation, then one can go to their reviewing managers whenever such a meeting is being officially organised and voice his / her feelings. 

But if no such mechanism exists in the organisation then one must go to their HR department and voice his / her concerns. But of course, as a first step should voice his / her concerns to his / her reporting manager first. 

Engeda Tesfaye
by Engeda Tesfaye , Ethio Shops Coordinator , Ethio Telecom

It depends on the issues such as discrimination based on color or background.

But,if it is related with my work performance.No complain.

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