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CSAT or CSat is a term frequently used in the field of marketing & customer care, what does it?

Marketing Customer Facing Customer Focus Administration Customer Driven
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/01/26
Upvote (1) Views (7) Followers (5) Answers (5) Report Question
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ALAMGEER HUSSAIN HASHMI
by ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

It is the measure or yard stick by which you get to know the amount of satisfaction customer has got against the service offered.

Deleted user

it usually refers to customers satisfaction score 

Hamza Khiery
by Hamza Khiery , Professional Driver , Self- Employed

customer satisfaction (CSAT) is a measure of the degree to which a product or service meets the customer's expectations.

Deleted user

Its a customer satisfaction score. Normally used in gauging and monitoring customer care performance.

Very frequently used in almost all industries.  

Khaled Anwar
by Khaled Anwar , Senior Sales Engineer , "Automotive company''

Thank you for the invitation. I agree with the experts answers.

 

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