Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Can you explain this if you agree: "The key to understanding a customer is to first understand yourself."?

user-image
Question added by saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.
Date Posted: 2017/02/12
ELMA CUETO
by ELMA CUETO , Senior Manager , Watsons Personal Care Store (PHILS.) Inc. Mrs. Carmelita M. Cueto

Yes, I agree. I have to put myself as a customer so I will understand what a customer really feels for me to understand their feelings being a customer.

I do not agree with this. Needs are different from one person to another. What you need is to be able to understand and deal with customers needs.

muhammad asad
by muhammad asad , strong , Meezan Bank

This division between the individual and society does not really exist at all. When one tries to carve out a life of one’s own, the individual is not different from the community in which he lives. For the individual, the human being, has constructed the community, society. I think we ought to be very clear from the beginning that this division is artificial, utterly unreal.

In bringing about a radical change in the human being, in you, you are naturally bringing about a radical change in the structure and the nature of society. I think it must be very clearly understood, that the human mind, with all its complexity, its intricate work, is part of this external world.

 

 

More Questions Like This

Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.