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What does "Poor customer service " mean ?

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Question added by Deleted user
Date Posted: 2014/04/02

Poor Customer service occured due to customers needs and expectation are not satisfied, failing to managing a customer service operation and company standerd , laking of organised planned to execute cutomer service,laking of motivational skills, and laking of good communication skills in concern of product/service industry.

 

Shareen N Castelino
by Shareen N Castelino , sales operations specialist , Westcon Comstor

Poor customer service is the failure to respond to customer queries and complains in regards to your product or services

Mashal Ghauri
by Mashal Ghauri , Sr. Manager Process Re-Engineering & Improvement , Standard Chartered - Pakistan

Measurement of poor customer service vary from people to people. Anything below customer's expectation means poor customer service to him/her. To guage, we must know what customer expectations are.

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Bad customer service is caused by a number of factors which include; very unhelpful and impolite staffs, poor after sales service, poorly trained staff members who lack knowledge and skills to perform various tasks and poor products or services. Bad customer service occurs when a customer is not satisfied with his services.

Mohammad Salman Abdullah   CSCP
by Mohammad Salman Abdullah CSCP , Commercial & Logistics Manager , Wahyd Logistics

Poor customer service is the failure to respond to customer queries and complains in regards to your product. This conditions may be caused by unmotivated employees and lack of proper organisational structures.  

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