Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called?

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Why there is a today's need to consider 3 additional P's i.e. people, process, ...
Posted by:
Akbar Shaikh Haroon
21-July-2013

a. Place Mix b. Physical Evidence Mix c. Process Mix d. People Mix

Personal Service Customer Service Administration Sales

Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/04/11

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by erichson espin , Internal Systems Auditor (Quality, Environmental, Health and Safety and SA 8000 Management Systems), , Dole Philippines Inc. - Box Plant

customer service

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by Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

c. Process Mix

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by changur prasad , rigging incharg , alhassan eng.

lifting operation plan for lifting equipment

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