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Yes I would accept it as a challenge to learn from it and to make contribution to improve upon it.
Dear Ms. Ghadeer,
No i wouldn't , as customer service is the most important part of the new business openings
on the other hand as i will not have any hand at customer service then it will continue same way and hence from bad to worse even if i did lots of efforts some other people will lead me and the company to be back more.
Regards,
yes ,if the owner in mind to settel the mistakes.......i think the basic function of sales peron to creat the needs and to rebuild the company -costumer relations .
Maybe, if they were open to change. If a poorly-performing organisation wanted my help in changing I'd be happy to accept the challenge.
Yes I have done it in the past many years ago.It was challenging and quite difficult but you can learn a lot from it
Yes i will accept it as a challenge because i think a poorly-performing organisation needs competant professional who are helping in changing it so I'd be happy to accept the challenge.
Miss Ghadeer,
I try to change satuation in to good customer service reputation.
YES,,, I WILL TRY TO CHANGE THE GAME,,,, A BETTER COACH CAN CHANGE THE SPIRIT OF TEAM.
Yes, but only in a case to rise the quality of customer service reputation, as well as to see and correct the mistakes of my predecessors and to find out the causes for the fall of customer service reputation.
Yes, I will accept. I agree with other opinions that it will be more of a challenge to change such a reputation than a turn off. This is, assuming that my position will offer me such chance to (help) bring about change.
Yes I would if I have to . Incidentally I have worked for such an organization.
In the early2000 insurance industry was getting liberalized and Govt was allowing foreign investment in the insurance sector.
I was working for the Govt organization Life Insurance Corporation of India as a sales rep. It was a monopoly for the last30 years but competition was coming in.
· It was very difficult. With the customer service being a lazy Govt dept you had to fight against multinationals.
· To get new customer you had to service old policyholders whose policies had lapsed.
· That would mean standing in the queue of a counter manned by a Govt employee for hours and sometimes days. And if I was successful I could bring new business.
· But things have changed.
· As the mew multinationals provided better deals to the sales reps I had to switch to TATA American International Group from LIC.
· Yes given the chance one would work for a co with better customer service.
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