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If the Buyer's demand or request is not possible, we should A) Kill it B) Discus it later C) Address it & solve it later, what should we do?

Many times Buyer is to much demanding , he wants everything under the sun, almost Free, his demands keeps increasing .................I am sure all of you have faced this ..... I Invite your votes if y find this question interesting .... Or your answer which will help others, to know the truth............

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Question added by Digamber Sudame , Director , Worldwide Infosoft Services Pvt Ltd
Date Posted: 2013/06/16
Abhay Yadav
by Abhay Yadav , Asst. Manager - Projects & Coordination , Vibes Communications Pvt. Ltd.

this always happens.
So to avoid these things, its good to clear all the terms and condition in advance and if still customer ask for more.
Address it and solve the issue.

amer jayyousi
by amer jayyousi , Business Development Consultant , freelance

going into negotiation you must know what you need,what is of importance to you and the other party.

in selling you want to maximize your profit,the customers need is to get the best value for the money.

you must analyze what is important for him and hold it as a winning card.

only give what is of low value to you and of great value to them.

 

analyze,study,negotiate for a win win situation inorderb to retain ypour customer, never loose a customer.

sonu sharma
by sonu sharma , labour supervisor , nad shabib star painting work

we have to clearly tell to customer that i will provide the things within sometimes

Jasmin Mathai
by Jasmin Mathai , Executive / Administrative Assistant to Assistant Vice President , United Arab Shipping Co.

A customer is after all a human being and this is human nature for some.   Therefore, in business, even though we have to consider each and every customer to be a king, we should be able to address the current situation by explaining the reasons why we cannot fulfil it at that point. 

A salesperson, on the other hand, can use the viewpoint of the customer and forward it to the Management for further analysis

I mean, if it is a constructive and a reasonable demand, which is not available for that product, the salesman can suggest to include such matters for future sales innings.  Then upon implementation, the salesperson can contact such customers and attract their attention accordingly. 

If it is unreasonable, try diverting their attention elsewhere.

Anith Kumar C K
by Anith Kumar C K , Relationship Officer , Kotak Mahindra Bank

Kill it - kill the buyer's demand or request on that time itself.
Don't wait to solve our customers issue, so its should not b discuss later or solve it later.
Try to make understand the buyer's issue and solve from both side.
In sales or marketing there is no later , we have to try that second only

Aarif Sartaj
by Aarif Sartaj , Sr. Product Marketing Specialist , Ooredoo Telecom / Wataniya

Completely subjective, based on client and relationship this call can be taken.
Some clients give you huge orders and their demands are meager and it can be accommodated, so why not go for it if its compensated someway BUT with clear message.
In some cases, its not really viable so you should pull off rather than wasting time and effort.

Hussam Eldin Suliman
by Hussam Eldin Suliman , Candidate MSc Strategy , Lancaster University

I will go for option (C) to address the issue and solve it later ...
in general there are two concepts applied an old one Sales concept that is to provide with products/services and push its sales up and a new one which is Marketing concept and that is to address and solicit customers needs so that the required product/service can be offered and market demand can be fulfilled.

Akbar Bakhshmand
by Akbar Bakhshmand , Production / Business Analysis , Saipa Corp

i suppose he/she is still a good prospect.
his/her case should be kept while treated in a different way.
he may need additional information and more time.
the sales person and buyer can mutually determine the required amount.

Mary Ann Haramil-Lim
by Mary Ann Haramil-Lim , Student Services Assistant , American International School in Abu Dhabi

(C) Address it and solve it later.
---- We really cannot please everybody and almost everyday we meet a wide array of customers to which "too demanding" customers maybe a quarter or so.
In this case we can discuss it to them the strength of our products and its advantages.
For the demands that you think is really out of the blue then you can positively rebut it by saying "but you know what your views and wants sounds interesting, you can visit our website and state your suggestions there.
well, it may not be true and possible today but perhaps in the future, an idea that you can provide our management for consideration.

Anup Balakrishnan
by Anup Balakrishnan , Business development , Omani vegetable oils llc

Address it and solve it even by outsourcing is possible.
That keeps the customer tied to you !!!!

Muhammad Farooq
by Muhammad Farooq , Plant Operations and Project Manager , WR Grace

depends on business case- discuss with the customer to deliver it late if he accepts OR at least keep our bsuiness relationship viable

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