Service Delivery Manager with French
Description -
At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.
As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.
You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.
Please note that this is a temporary contract, duration will be discussed during interviews.
What a Service Delivery Manager does at HP:
Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer Proactive elevation and escalation management Prepares, leads and manages operational account reviews Coordinates all relevant resources (internal/external partners) Supports Total Customer Experience management and achieves customer satisfaction targets Manages Change Orders and provides consulting to customer on new products and services Manages forecasting and P&L on an account basis and maintains profitability Tracks and captures data/metrics
Individuals who do well in this role at HP, usually possess:
University or College degree 2+ years of service delivery experience, ideally Outsourcing or Project Management or Consulting Strong English and French language skills (spoken and written) Experience with Service Delivery Management and general customer handling Leadership experience Client facing experience (face-to-face or remote) Project management or project coordination experience
Personal skills and qualities that will help you out:
Strong collaboration, influence and negotiation skills in cross-functional teams Ability to manage conflict and complex situations Ability to apply business acumen and results driven attitude Comfortable to work in a remote, virtual environment Process and Methodology focused
Technical skills:
MS Office applications and min. basic level of Excel Project Management Methodologies - would be an advantage ITIL foundation, processes & tools knowledge – would be an advantage MS process and technology knowledge and background - would be an advantage
We love our work environment and career growth journey. We think you will too:
Inspirational and collaborative team that supports your growth Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.) The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Tunisia)
Travel -
Relocation -
No
Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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