Commercial Operations Manager

We’re looking for a Commercial Operations Manager to join our Sales Support & Order and Delivery for Turkey, Caucasus and Central Asia team in İstanbul, Turkey.

We are Signify, formerly Philips Lighting.

Working for Signify means being creative and adaptive while working in a fast-paced company. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career while transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

What you’ll do

Key Areas of Responsibility

• Executes Market business planning process - Customer/Channel planning  Aligns QXP(Quantity X by price) & Rolling Forecast.
• If responsible for managing a market leads Market S&OP with Market MT
• Drives Sales fulfillment.
• Executes harmonized Order Management & Customer Service processes.
• Optimizes Market network, Simplification/Cost saving programs.
• Standardizes/consolidates - Order desk, W/H, Distribution etc. (where applicable)
• Drives SKU/portfolio management, other complexity reduction programs.
• Delivers Inventory (FG) & inventory quality targets.
• Drives Customer Collaboration/Visibility - Order Mgmt.

Sales & Marketing Enablement team:

• Supports digitization of commercial processes (Sales & Marketing). May manage implementation of certain sales & Marketing tools for the market.
• Develop standard reports and commercial analysis to support the sales performance management.
• Analysis and reporting on various sales metrics from tools like DMS, SFA, Mylighting, SFDC etc.
• Supports the sales incentive process for one or more commercial channels.
• Be the champion across commercial teams to drive self-service reporting adoption.
• Develop and conduct sales analytics using customer, competitor, and market data to translate them into
• actionable Sales & Marketing strategies. Review and communicate findings and recommendations to senior management.

Pricing & Market Intelligence:

• If part of the pricing & market intelligence team is responsible for researching, forecasting and analyzing pricing.
• and market data to make strategic decisions that have long-term impact on the business.
• Ensures frequent and efficient reporting and communication.
• Overall validation of QxP Integrity
• Facilitates or supports project management of price improvements.

Others

• Holds solid understanding of Signify’s strategy and the resulting financial objectives and expectations.
• Collaborates effectively and efficiently with internal and external stakeholders
• Proficient in basic project management, problem solving skills, and embedding LEAN in the office
• Lives by our competencies and behaviors

KPI’s

• Accuracy & Quality of reporting
• Customer NPS
• Sales & marketing tools adoption and utilization
• 12NC Forecast accuracy
• Time to market/Lead time reduction/Responsiveness
• SKU rationalized%
• Inventory MAT%, Obsol. %, ABC %
• Delivery Reliability (DRM ER & SOR)
• Customer NPS

What you’ll need

• 7+ year experience
• Has advanced skills with spreadsheets, databases, pivot tables and data query logic
• Sound business knowledge specifically within a matrix organizational environment
• Knowledge of digitation and sales performance management
• Experience with robotic process automation software & knowledge of AGILE methodologies preferred
• Supply Management & Business planning
• Understands commercial/industrial/ consumer markets, customers and services/products
• Has the ability to design and execute business processes around customer needs
• Ability to execute supplier collaboration programs

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!